Cloud Solution Architect

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.ResponsibilitiesPre-Sales Support the sales motion and value proposition, driving Azure Consumption Revenue (ACR) and cloud adoption Partner with Global Black Belts to drive solutions leading to successful customer outcomes Develop and drive execution of the CSO business and technical strategy in collaboration with appropriate parties Drive discovery sessions with customers to define goals, scope and ultimately estimates for services Review the conceptual design, costing, and contracting tenets of proposed solutions for consistency, innovation content, and deliverability.Delivery Excellence Effective practice execution, demonstrating executive maturity as part of a high performing team Act as project technical leader to key customers as required by the business Provide technical oversight to engagements and also provide assistance and oversight for recovery of select critically troubled engagements. Help ensure that required technical and business criteria are met on critical projects. Build solution credibility with our customers by helping them to understand our capability, capacity and quality. Drive customer satisfaction, ensuring initial customer expectations and conditions of satisfaction are set and met.Operations Management Cross-team orchestration and collaboration, including Account teams, Sales teams, Consulting Services, Operations, and supportDrive the appropriate Premier Core Billed (PCB), New Work Sold (NWS), Customer Satisfaction (CSAT) and other business metrics and KPI’s as assignments dictateQualifications Proficient use of English 10+ years of relevant experience, with a minimum of 10 years in a consulting or services environment 3+ years minimum supporting services sales including project envisioning, planning, and scoping of work effort Demonstrated understanding of Business and IT strategy and principled approach to broad architectural challenges and opportunities Ability to move between executive value conversations, high level architectural review/design and tactical work of delivering service Ability to contribute to sales and people operations in a reliable manner, from account planning and sales engagement, through delivery to customer satisfaction and renewal, with an uncompromising focus on quality and continuous improvement Strong organizational skills, ability to collaborate and orchestrate across multi-organizational physical and virtual resources and initiatives Solid understanding of Microsoft’s Enhanced Support Services offerings, as well as key solutions and services such as Azure, Cloud, Platform & Productivity, Business Analytics, Devices & Mobility Large enterprise deployment experience in complex environments In-depth knowledge and understanding of the competitive marketplace for enhanced support solutions Executive-level interpersonal, verbal, written and presentation skills; ability to mesh well with customer decision makers, by being a good listener, a team builder and an articulate advocate of Microsoft’s vision and value propositionTravel is a part of this position as are high levels of recognition and visibility. Potential for 15-25% travel, including international, will be required of the selected candidate.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.