Vacancy expired!
TransUnion's Job Applicant Privacy Notice
What We'll Bring:The Insights Program Manager is responsible for the efficient, effective and timely delivery and reporting of the Insight portfolio to stakeholders across the enterprise; managing and integrating the growing insights data repository to enable democratization and understanding of audience data at scale, and lastly optimizing the Insights engine ensuring privacy, security, and repeatable process. In addition, you will manage outside research partners and vendors.At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.What You'll Bring:- 2+ years leading consumer insights or research programs using agile methodology
- 5+ years of program or project management experience
- Plus 5-7 years business &/or CX experience
- Successful candidates will have good business acumen, and technical and analytical prowess, be able to juggle multiple priorities, and be comfortable with ambiguity, solving previously unseen problems. You have a passion for perfecting the end-to-end experience or providing needed market and consumer understanding. You are filled with curiosity, perseverance and conscientiousness.
- You must be a strong people leader that is comfortable developing strategies for success whilst simultaneously driving operational improvement. You are willing to roll up your sleeves, dig in and get the job done
- Experience leading and successfully delivering large scale SAS implementation projects, and a demonstrated ability to collaborate and influence without authority across all functions and levels of an organization, including technical and non-technical stakeholders.
- Proven track record of attracting, retaining and building diverse, remote teams
- Significant experience managing complex business and/or transactional models
- Certification &/or experience with Qualtrics, Medallia perferred
- SalesForce, Workday and other operational system integration experience including data architecture
- You will prioritize, manage and track the diverse portfolio of insight projects that contribute to strategic initiatives across the global enterprise. You will partner closely with the Insights Consultants, Business Stakeholders and Vendors to ensure all deliverables are timely, relevant and actionable.
- You will lead a virtual team of high-performing analysts, survey designers, data visualizers, and platform administration to provide day-to-day insights operations. You will continuously contribute to value creation through innovative processes, tools and policies, and will focus on improving team effectiveness enabling efficient scaling of operations as the portfolio continues to grow
- You will manage the insights technology stack and its integration with key operational platforms such as Salesforce and Workday to ensure a holistic view of the customer across time, touch-points and journeys. You will partner with vendors to ensure reliable, robust sample response, and will ensure research can be conducted across multiple-channels relevant to the target audience.
- You will match operational and experience datasets to enable deeper understanding and will provide distributed, real-time delivery of insights to the desktop. You will ensure develop governance processes around access, security, privacy, frequency, survey design and more and will ensure global compliance
Vacancy expired!