Vacancy expired!
Job Description
We are looking for a natural problem solver with the ability to convey information clearly to ensure the best possible customer experience. This position is an excellent career opportunity for someone with a proactive, optimistic approach combined with a real passion for providing a first-class service to the customer.
As a Customer Service Expert, you will interact daily with potential and existing customers, helping to resolve inquiries and providing helpful information.
Salary range: $42000 - $48000 per year.
Responsibilities:Understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.
Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.
Help new clients with the account opening process and educate them about offers of products and services.
Answer questions from potential and existing clients.
Provide information about products, services, and processes.
Resolve any queries and update systems and accounts accordingly.
Remain flexible to perform ad-hoc tasks when required by the company.
Handle customer requests including updating account details and sending invoices or taking payment.
Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.
Qualifications
Degree or equivalent preferred.
Previous customer service experience preferred.
Exceptional attention to detail and capacity to adapt efficiently to new concepts and systems.
Effective communication anda strong customer service attitude.
Patience, and flexibility to connect with a wide range of people and adapt effectively in an accelerated environment.
Ability to multitask and follow assignments to completion with attention to detail and accuracy.
Ability to work independently.
Solid writing skills with an ability to write clearly and concisely.
Additional Information
- This is not a remote job.
Vacancy expired!