Job Details

ID #14823731
State Illinois
City Chicago
Job type Full-time
Salary USD TBD TBD
Source Executive Touch
Showed 2021-05-31
Date 2021-05-29
Deadline 2021-07-28
Category Et cetera
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Customer Service Expert

Illinois, Chicago, 60601 Chicago USA

Vacancy expired!

Job Description

We are looking for a natural problem solver with the ability to convey information clearly to ensure the best possible customer experience. This position is an excellent career opportunity for someone with a proactive, optimistic approach combined with a real passion for providing a first-class service to the customer.

As a Customer Service Expert, you will interact daily with potential and existing customers, helping to resolve inquiries and providing helpful information.

Salary range: $42000 - $48000 per year.

Responsibilities:

  • Understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

  • Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.

  • Help new clients with the account opening process and educate them about offers of products and services.

  • Answer questions from potential and existing clients.

  • Provide information about products, services, and processes.

  • Resolve any queries and update systems and accounts accordingly.

  • Remain flexible to perform ad-hoc tasks when required by the company.

  • Handle customer requests including updating account details and sending invoices or taking payment.

  • Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.

Qualifications

  • Degree or equivalent preferred.

  • Previous customer service experience preferred.

  • Exceptional attention to detail and capacity to adapt efficiently to new concepts and systems.

  • Effective communication anda strong customer service attitude.

  • Patience, and flexibility to connect with a wide range of people and adapt effectively in an accelerated environment.

  • Ability to multitask and follow assignments to completion with attention to detail and accuracy.

  • Ability to work independently.

  • Solid writing skills with an ability to write clearly and concisely.

Additional Information

  • This is not a remote job.

Vacancy expired!

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