Job Details

ID #17308173
State Illinois
City Chicago
Job type Contract
Salary USD TBD TBD
Source BCforward
Showed 2021-07-26
Date 2021-07-26
Deadline 2021-09-24
Category Et cetera
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Customer Service Representative Intermediate

Illinois, Chicago, 60603 Chicago USA

Vacancy expired!

Customer Service Representative Intermediate

BCforward is currently seeking highly motivated

Customer Service Representative onsite opportunity in Chicago, IL.

Position Title: Customer Service Representative Intermediate

Location: 10 South Dearborn Street, Chicago, IL 60603

Expected Duration (possible extension): 12 Months

Role Summary:

As a Client Relationship Associate for Commercial Banking you will have frequent interaction with internal teams within the bank and external clients. In this role, you serve as a primary point of contact for more complex client requests. This role may involve participation in projects, escalated requests, or enhancements related to Commercial Banking systems, processes, and treasury products both within the US and across our global footprint.

Client Centric:

  • Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf
  • Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
  • Ability to work independently and in a team environment to maximize productivity in the most efficient manner
  • Build and strengthen in-depth relationships with both internal and external clients
  • Leverage relationships and people skills to influence better outcomes for clients
  • Demonstrate advanced knowledge of commercial treasury management products and services in support of the client's needs

Deliver Client Obsessed Results:

  • Demonstrate a solution oriented mindset
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Respond to requests with a sense of urgency
  • Collaborate with clients and internal service partners to achieve desired outcomes
  • Identify areas of emerging risk, control issues and cross LOB impacts, and immediately escalate concerns to management when appropriate
  • Share your knowledge and become a mentor, help your team succeed

Modernize Client Experience:

  • Investigates root causes of process inefficiencies and delivers proposals on opportunities for process improvement
  • Demonstrate the ability to work in an agile environment
  • Understand Existing & Upcoming Technologies to support client requests
  • Demonstrates a growing understanding of application knowledge and is able to navigate service platforms with minimal guidance

Skills required to succeed in this role

  • Relationship Management

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

www.facebook.com/bcforward

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 139578 when responding to this ad.

Vacancy expired!

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