Vacancy expired!
Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned
2 years deskside support in an enterprise environmentMicrosoft Team Rooms experience a plus along with AV hands on support Including:Crestron Programming Cert is a plusCrestron experience is a plusKnowledge and Certs for Sennheiser equipment is a plusKnowledge and Cert of BIAMP is a plusWork within AV field a plus Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, printers and PC hardware;Experience supporting remote facilities and users;Ability to follow directions of next level support teams when providing Smart Hands support;Able to uphold a positive attitude at all times, even under stressful conditions;Ability to communicate technical information to nontechnical people;High level of professionalism and strong personal interaction skills;Ability to prioritize and complete all work tasks with minimal supervision;Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds;Ability and willingness to learn new technologies;Proven ability to handle challenging, rapid-response user support;High school diploma (required);Valid Drivers License (required) What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Vacancy expired!