Vacancy expired!
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What We'll Bring:A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile. Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.We are looking for someone who can assist the Site Lead and End-User Computing (EUC) Manager, in maintaining the day-to-day IT operations of the Chicago office.What You'll Bring:- 2+ years of Desktop Support experience with a background in troubleshooting, decommissioning, and working with different software ranging from VPN to MS products.
- Extensive knowledge of enterprise class desktop software such as Windows, MAC OS.
- Strong technical knowledge on both Windows and Apple products.
- Experience troubleshooting Windows workstations, imaging devices, and telecom.
- Ability to manage multiple competing priorities.
- Ability to work full-time, onsite in our Chicago office.
- Ability to work in a multi-disciplinary team providing day to day technology production support.
- Experience leading, mentoring, and training junior technicians.
- Production support experience to include: problems resolution, technology moves, new user's configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc.
- Ability to document, maintain, improve standard processes in desktop management.
- Microsoft Office 365 ( O365 ) experience.
- Bachelor Degree in Computer Science related discipline or equivalent.
- CompTIA A+ Certification / Apple ACMT Certification.
- Assist the Site Lead and End-User Computing (EUC) Manager, in maintaining the day-to-day IT operations of the Chicago office.
- Provide day to day technology production support in a multi-disciplinary team as well as; provide support for technology projects.
- Participate in technology moves, new user's configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, problems resolution, etc.
- Maintain end users' desktop experience.
Vacancy expired!