Vacancy expired!
- Under general direction, provides second-tier support to end users for either PC, server, or EMR applications.
- Handles problems and insures that the first-tier of help desk support is unable to resolve.
- Performs analysis and determines client problems, and documents these issues.
- Assists clients by performing analysis of various issues relating to LANs, WANs, Desktop Computers, Internet Connectivity, and the Installation of Hardware and Software.
- Recommends systems modifications to reduce user problems.
- Updates and documents for client issues with knowledge of service desk software.
- Maintains currency and highest level of technical skill in field of expertise.
- Performs cause analysis regarding client issues, as they relate to the following: Desktop, Citrix, and Portal connections.
- Familiar with VoIP devices, and systems, such as Cisco Call Manager Product suite.
- SCCM.
- Windows 10.
- Imaging/mirroring.
- Active Directory.
- High School Diploma/GED
- 1+ years of experience.
Vacancy expired!