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Description:SUMMARY: Provide general IT/user support on all installed applications, operating systems and hardware, both in person and over the phone. Primary duties will focus on general IT Helpdesk support and will be located in the Chicago office, servicing all locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support to remote users on connectivity issues arising from the use of Citrix, GlobalProtect VPN, wireless and wired high-speed Internet access. Utilize the Bomgar application for remote support. Install, configure and support hardware including Dell workstations, Lenovo laptops, HP printers, Canon networked multi-function copiers, Mobile devices (including but not limited to iOS, Android and Windows devices), WiFi & WWAN cards, LCD projectors, Bloomberg Terminals, Mitel Phones, AV Equipment and other computer and network peripherals. Install and configure operating systems and application software including standard Houlihan Lokey software such as Windows 10, Microsoft Office 2016 & 2019, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, Citrix, GlobalProtect VPN, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey. Provide general user support on all installed Houlihan Lokey applications, operating systems, and hardware both in person and over the phone or remotely. Assist with management of IT resources including workstations, laptops, projectors and their inventory. Carry out basic Citrix administration using the Citrix Management Console, including disconnecting sessions, observing server load, and shadowing user sessions. Carryout basic Windows Active Directory network administration including administering user passwords, account lockouts, computer naming, troubleshooting network print devices, including network-attached multi-function printers (MFPs). Assist with the configuration and administration of Windows 10 workstations, including their peripheral devices such as multiple monitors, docking stations, keyboards, mice and other USB or wirelessly connected devices. Provide local hands-on assistance with user moves, including the relocation of computers, laptops, monitors, phones & headset devices as needed. Provide end-user support for wireless connections involving Wi-Fi or WWAN network cards. Act as a local contact for technical based vendors, coordinating printer and other onsite repairs of end-user or network equipment. Participate in bi-weekly staff meetings with other IT personnel and communicate any issues that concern other department members. Carry emergency pager providing after-hours support to the entire firm for one week in rotation with other IT staff members. Approximately one week every two to three months. Other duties may be assigned as needed by his manager.Skills:Desktop, Support, Help desk, Windows 10, Windows 7, O365, Service desk, Phone support, Customer service, Troubleshooting, Printers, Hardware, Ticketing system, WindowsTop Skills Details:Desktop,Support,Help desk,Windows 10,Windows 7,O365,Service desk,Phone support,Customer serviceAdditional Skills & Qualifications:QUALIFICATIONS: To perform this job successfully, an individual must have strong communications skills, carry out duties with a minimum of direction and supervision and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor's degree (B.A./B.S.) from a four-year college or university in a related discipline; or three or more years directly related work experience and/or training; or equivalent combination of education and experience. Employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution. Previous work experience in a financial institution environment is highly desirable. REASONING ABILITY: Possess strong analytical skills and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Vacancy expired!