Job Details

ID #46056257
State Illinois
City Chicago
Job type Permanent
Salary USD $60,000 - $65,000 60000 - 65000
Source IT Associates, Inc.
Showed 2022-09-28
Date 2022-09-26
Deadline 2022-11-24
Category Et cetera
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End User Technology Specialist

Illinois, Chicago, 60290 Chicago USA

Vacancy expired!

End User Technology Specialist Full time / Onsite Role .

Roles and responsibilities:
  • Maintain a variety of computer equipment, peripherals, printers, computer test equipment, and other computer hardware
  • Purchase and maintain inventory of parts and supplies necessary for the support Client's End-User technologies
  • Participate in the selection of new End-User technologies to meet the ongoing needs of Client’s End-User Community
  • Operate as a key member of the Service Desk by:
  • Providing administration and support of all end-user consumed platforms;Maintaining the integrity of administrative information in end-user consumed platforms;Providing front-line support for all end-user technology incidents;Fulfilling approved end-user technology requests;Providing event and problem management;Utilizing Service Desk runbooks for the resolution of Service Desk issues;Providing end users with training on end-user technologies; and Participating in on-call rotation to provide global support.Manage User End-Point Security, such as Anti-Malware, Bad Behavior Detection, and OS PatchingManage all aspects of Mobile Device Management platformDocument solutions in a playbook/runbook format for use by the Service DeskPerform other duties as assigned or needed

    Background Requirements:
  • Four (4) Years of relevant work experience
  • An Associate degree or higher in a Computer Science related field or equivalent certification and experience
  • Demonstrated history of success with the following technology stacks, including: Desktop OS, Cloud Apps, Applications, SSO/IDP, Printing, Networking, Servers, Virtualization
  • Vacancy expired!

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