Job Details

ID #20672014
State Illinois
City Chicago
Job type Permanent
Salary USD TBD TBD
Source Compass Group The Americas Division
Showed 2021-10-05
Date 2021-10-04
Deadline 2021-12-02
Category Et cetera
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Enterprise Support Specialist

Illinois, Chicago, 60601 Chicago USA

Vacancy expired!

Posted Date: Sep 8, 2021

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Levy Restaurants is the leader in Sports and Entertainment dining, catering such renowned venues at Wrigley Field in Chicago, STAPLES Center and Dodger Stadium in Los Angeles, Boston Convention and Expo Center and Churchill Downs in Louisville. Levy Restaurants also caters events including Super Bowls, World Series, NASCAR Racing, the Kentucky Derby, the U.S. Open Tennis Tournament and the Grammy Awards.

Levy is seeking a highly motivated and enthusiastic Enterprise Support Level 2 member responsible for supporting enterprise systems and applications, consisting of SaaS and in-house developed platforms, for approximately 2500 users. The ideal candidate will have excellent customer service skills, an ability to grasp application architectures and functionality, and solid troubleshooting and problem resolution skills. The candidate must be willing to work evenings and weekends for on-call support responsibilities.

Please note, positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Duties & Responsibilities

  • Provide second level support for enterprise systems including order management, inventory, finance and labor
  • Work collaboratively with other IT and business team members to share knowledge and improve applications, processes and tools
  • Document solutions to common issues and problems in knowledge articles
  • Provide training and documentation for Level 1 Support and Field IT Support
  • Identify areas for improvement within the support teams and develop plans for implementation
  • Communicate problems and workarounds with IT teams and customers
  • Work with vendors to resolve issues related to third party software and SaaS solutions
  • Provide installation and go-live support for new solutions

Qualifications

  • Excellent customer service skills
  • Three or more years supporting IT systems in an enterprise environment
  • Solid understanding of Incident, Problem and Change Management ITSM processes
  • Excellent problem-solving skills
  • Ability to effectively balance multiple concurrent tasks and tickets
  • Ability to communicate with effectiveness and clarity
  • Ability to work in a team environment to achieve common goals
  • Ability to work independently as well as collaboratively
  • Experience working with ticketing systems; Cherwell a plus
  • Proficient with the Microsoft Office suite of products
  • Experience with POS and/or retail systems a plus
  • Flexible schedule to accommodate evening and weekend event support

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Corporate are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 543806

Compass Corporate

Mary Dickson

SALARIED EXEMPT

Vacancy expired!

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