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Fairmont Gold SupervisorAt Fairmont Chicago, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.
What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesCompetitive wages and benefits
What you will be doing:Consistently offer professional, friendly and engaging serviceLead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adheredTo monitor maintenance of the physical Fairmont Gold productReview all Fairmont Gold reservations to ensure requests are metEnsure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programsHandle guest concerns and react quickly, logging and notifying proper areasTrain all Fairmont Gold AttendantsDevelop and maintain strong guest relationships to ensure Fairmont Gold loyaltyProvide exceptional Concierge information to our guests about local and area attractionsFollow department policies, procedures and service standards
Vacancy expired!