Vacancy expired!
What We'll Bring:•A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.•Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.•Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.•The chance to work within a challenge and engaging team, supporting some of TransUnion's most critical infrastructure.What You'll Bring:
- 1 - 3 years of major incident management/crisis management experience, including:
- Ability to facilitate bridge calls with multiple participants for triage and service restoration activities
- Ability to drive service restoration and keeping diverse support teams focused
- Ability to effectively communicate incident status and details to a large audience
- Solid understanding of ITIL and ITSM
- Solid understanding of Windows, Linux, VMware, Network and Application Support.
- Solid understanding of best practices in infrastructure and application monitoring and incident handling.
- Strong situational awareness: be aware of all tickets and issues in the environment and act decisively.
- Understand the upcoming and ongoing changes in the environment and correlate with open incidents.
- Strong team-building skills and ability to effectively communicate with technical and non-technical personnel.
- Ability to effectively assess operational inefficiencies and deliver concise recommendations.
- Willingness to participate in 7/24/365 shift rotation, including nights and holidays.
- This is a shift-based role. Working hours for this position will be 12pm - 8pm or 2pm - 10pm. A weekend shift is also required and we will have a separate on-call rotation.
- Bachelor degree in CS or related field.
- Past or present certifications are helpful.
- Experience using infrastructure monitoring tools such as BMC TrueSight, CatchPoint, Splunk, Service Now, Remedy, Manage Engine, etc.
- Knowledge of AWS and Azure.
- Strong written and communication skills required.
- Comfortable in a fast pace work environment.
- Strong in process improvement identification, recommendations and implementation.
- Drive to acquire more knowledge and employ newly acquired skills to better support TU infrastructure.
Vacancy expired!