Vacancy expired!
Posted Date: Sep 8, 2021
A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!great people. great services. great results.Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job SummaryLevy Restaurants is the leader in Sports and Entertainment dining, catering such renowned venues at Wrigley Field in Chicago, STAPLES Center and Dodger Stadium in Los Angeles, Boston Convention and Expo Center and Churchill Downs in Louisville. Levy Restaurants also caters events including Super Bowls, World Series, NASCAR Racing, the Kentucky Derby, the U.S. Open Tennis Tournament and the Grammy Awards.Levy is seeking a highly motivated and enthusiastic Information Technology Tier II support member responsible for supporting enterprise systems and applications, consisting of SaaS and in-house developed platforms, for approximately 2500 users. The ideal candidate will have excellent customer service skills, an ability to grasp application architectures and functionality, and solid troubleshooting and problem resolution skills. The candidate must be willing to work evenings and weekends for on-call support responsibilities.Duties & Responsibilities- Provide second level support for enterprise systems including order management, inventory, finance and labor
- Work collaboratively with other IT and business team members to share knowledge and improve applications, processes and tools
- Document solutions to common issues and problems in knowledge articles
- Provide training and documentation for Level 1 Support and Field IT Support
- Identify areas for improvement within the support teams and develop plans for implementation
- Communicate problems and workarounds with IT teams and customers
- Work with vendors to resolve issues related to third party software and SaaS solutions
- Provide installation and go-live support for new solutions
- Excellent customer service skills
- Three or more years supporting IT systems in an enterprise environment
- Solid understanding of Incident, Problem and Change Management ITSM processes
- Excellent problem-solving skills
- Ability to effectively balance multiple concurrent tasks and tickets
- Ability to communicate with effectiveness and clarity
- Ability to work in a team environment to achieve common goals
- Ability to work independently as well as collaboratively
- Experience working with ticketing systems; Cherwell a plus
- Proficient with the Microsoft Office suite of products
- Experience with POS and/or retail systems a plus
- Flexible schedule to accommodate evening and weekend event support
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Vacancy expired!