Vacancy expired!
- Deploy new hardware to end-users including backup and transfer of end-user data and files from old PC to replacement PC
- Wipe old laptops of data and process.
- Diagnose software and hardware errors and compatibility issues to provide post deployment support when needed
- Install, configure, and troubleshoot Windows 10 based operating systems, Microsoft Office and Internet browsers
- Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
- Provides customer training and knowledge documentation
- Copy/Transfer user data from old drive to new drive
- Schedule of deployment with customer
- Pre and post user communication and follow-up
- Support common Windows applications and their configurations including MS Office and Outlook
- Return old drive/machine to inventory
- Ensure inventory systems are updated
- Microsoft Configuration Toolkit
- Field questions from End Users
- Assist in setup of AV Equipment with Windows 10 Front-end
- PC Builds
- Other tasks as assigned.
- Associates Degree Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations and work experience
- 1-3 years of extensive experience with Windows 10
- Experience with PC Builds
- Experience with Ticketing systems
- Experience with current desktop, laptop, peripheral technologies
- Experience with imaging machines
- Experience utilizing client remote control solutions
Vacancy expired!