Job Details

ID #39477160
State Illinois
City Chicago
Job type Full-time
Salary USD TBD TBD
Source Northwestern Memorial Healthcare
Showed 2022-04-25
Date 2022-04-25
Deadline 2022-06-24
Category Et cetera
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403652 Resource Coord Patient Services- NM Integrative Medicine, Full-time Days

Illinois, Chicago, 60601 Chicago USA

Vacancy expired!

Job Description

The

Resource Coordinator, Patient Services reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities:

  • Serves as a resource for other Patient Service Representatives.
  • Trains new staff and performs staff education to others as requested.
  • Coordinates staffing schedules and troubleshoots daily issues.
  • Works closely with management to provide feedback and assessment of work product for Patient Service Representatives.
  • Represents Patient Service Representatives at trainings/meetings as needed and provides updates to staff.
  • Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
  • Completes check-in/out functions as directed.
  • Confirms and updates patient identification and demographic/insurance information.
  • Completes patient registration as needed.
  • Obtains patient consents/authorizations.
  • Collects co-payments, past due balances and point of service payments.
  • Posts payments, process billing information and perform end of day cash drawer closing.
  • Keeps waiting area clean and comfortable.
  • Informs patients of any delays or changes in appointment status.
  • Schedules appointments as necessary.
  • May perform other duties as assigned.

Qualifications

Required:

  • High school diploma or GED equivalent.
  • Previous experience in a customer service position.
  • 1 year of experience with patient registration or similar role.

Preferred:

  • Bachelor's degree.
  • Previous experience in a healthcare setting.
  • Working knowledge of medical terminology.
  • Bilingual.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Vacancy expired!

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