Vacancy expired!
- Collaborate with key stakeholders (service lines, technology and operations) to understand project objectives, priorities, timelines and champion solutions to meet their needs.
- Facilitate business process and requirements gathering sessions. Clearly document business and functional requirements, process workflows, gap analyses, user stories as well as acceptance criteria.
- Define 'as-is' state for complex enterprise solutions, model 'to-be' state, identify/assess gaps and propose improvements.
- Provide leadership and direction to developers and QA team to ensure requirements are understood and test cases cover all use cases to ensure coverage.
- Work with stakeholders to develop change, training and adoption strategies.
- Partner closely with program leadership to create executive briefings on key topics.
- Lead and organize UAT efforts with business stakeholders, including the creation of content.
- Develop and document workflows and processes within infrastructure/software as required to support client and team business needs.
- Facilitate user review and acceptance of application configuration and performance.
- Provide training and implementation user support during delivery activities. Contribute to the Technology team knowledgebase with best practices, lessons learned, concept and solutions documents.
- Act as an internal resource/SME for other C&W teams on best practices, how-to's, and solutioning for supported technologies.
- Support the project managers with status reports, directing escalations, etc.
- Escalate risks, issues and roadblocks to the project team.
- Good technical or business foundation to include an undergraduate degree in Business, Information Systems or related field
- 5+ years of business analyst experience
- Strong knowledge of Salesforce platform
- Marketing and Marketing Cloud experience a plus
- Experience with Agile practices, including User Stories and "Definition of Done".
- Critical thinker/problem solver with logical thought process.
- Strong communication skills, including presentation development and delivery.
- Strong cross-team collaboration skills.
- Strong attention to detail.
- Stakeholder communication and expectation management.
- Business Experience
- Fully remote
- 10% bonus + full benefits
- Working for a established + well known organisation
- Clear career progression
Vacancy expired!