Vacancy expired!
Currently looking for a Senior IT Support Specialist to join a growing company in the loop. This person will sit ONSITE every day. This is an opportunity to get into a company who has been named Chicago's Fastest Growing for 5 consecutive years.
The Helpdesk Support Technician will be responsible for the day to day management, support and troubleshooting of corporate desktops, laptops and mobile device. The Helpdesk Support Technician will function as a Tier 1 resource for the helpdesk and will provide backup coverage as needed for phone and email support. Major Tasks, Responsibilities and Key Accountabilities- Provide first and second level helpdesk support when required.
- Install and configure software
- Set up and configure printers, scanners, and other peripherals
- Maintain and troubleshoot audio visual equipment
- Document all issues and resolution steps using the help desk ticketing system
- Maintain inventory of all hardware and software resources and parts
- Maintain excellent communication with all end users and other members of the IT department
- Work with outside vendors as needed
- Ensure the consistent use of standard Enterprise images and software packages in all facility desktops and laptops.
- Troubleshoot printers, fax machines
- Participate in the imaging process, including testing of images and deployment to new assets.
- Associate degree or equivalent from two-year college or technical school; plus, three to four years related experience and/or training; or equivalent combination of education and experience.
- 4+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS)
- Experience deploying, managing and maintaining all Windows and iOS desktops and notebooks, as well as iOS devices, in a networked environment
- Microsoft Office 2010 and 2013, Office365 experience is preferred.
- Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Knowledge of Active Directory concepts and administration
- Experience working in a structured, process-driven environment
- Experience utilizing remote support tools and ticketing systems.
Vacancy expired!