Vacancy expired!
- As the health care industry continues to rapidly transform, our IT team conceives, develops, and delivers impactful technology solutions to support access to quality, affordable health care for our members.
- We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®.
- Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.
- This position is responsible for Collaborating with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the design and build of infrastructure solutions/blueprints for area of responsibility; participating in the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments; transitioning knowledge to Infrastructure Operations.
- In addition, they will support 24x7 operations and interact with customers, handle incident resolution, escalations, and vendor management.
- Bachelor’s degree and 2 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
- Experience with UCCE / UCM and UC / Collaborations contact center technologies
- Experience with monitoring and event management technologies
- Infrastructure Automation
- Operations Management
- ITIL v3
- IT standards, procedures, policies
- Ability to simplify & standardize complex concepts / processes
- Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
- Oral & written communications
- Problem solving / analytical skills, tools and techniques
- Ability to prioritize and make trade-off decisions
- Drive cross functional execution
- Adaptability and ability to introduce / manage change
- Teamwork and collaboration
- Organized and detail oriented
- Analytical and problem solving skills
- Bachelor’s Degree (Computer Science, MIS, or related degrees).
- Experience with Microsoft Teams voice services
- Session border controllers
- Sip proxies
- PSTN edge services
- Voicemail
- Instant Messaging
- Emergency responder services
- IP-PBX
- cloud softphone services
- SIP protocol
- SIP trunking
- VMware virtualization
- Able to pull, analyze, and react to logs during research and troubleshooting
- Able to lead projects and troubleshooting session
Vacancy expired!