Vacancy expired!
- Come work for the world’s leading and most diverse Financial Derivatives market place providing risk management solutions that help drive the global economy. Customers include leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations, and individual traders.
- The Technology Operations Command Center (TOCC) works tirelessly to provide 24-hour support when time is of the essence for all of our most important, mission critical situations.
- The Technology Operations Engineer role will provide day-to-day support of electronic trading and clearing applications. As a more junior position, the ideal candidate will monitor all customer facing environments, and escalate incidents in a timely and efficient manner according to strict guidelines and policies in place to reduce risk. TOCC’s fast-paced, dynamic work is important, demanding and rewarding.
- Primarily a UNIX support role in addition to some Level 1 support on Linux or Windows
- Operations role supporting Unix, Red Hat Linux, Windows applications.
- Troubleshoot and resolve issues quickly and efficiently
- Create reports using incident management tools to increase efficiency
- Event Monitoring
- Incident Management: Ensure all alerts/incidents are acknowledged in a timely and efficient manner
- Contribute to department documentation and standard operating procedures
- Identify process improvements within all internal procedures
- Review logs to determine possible recovery steps
- Document timeline of events during a critical incident
- Drive and run crisis bridge lines during a critical incident
- Identify patterns of incidents and determine patterns for problem's root cause
- Execute escalation’s Emergency Change Control protocol in a timely manner
- Have a minimum of 2-3 years hands-on experience in an Operations role supporting Unix with some Linux or Windows support experience.
- A team-oriented work ethic.
- Bachelors degree (preferably in Computer Science or Information Systems)
- Be a quick learner, self-sufficient, and able to troubleshoot issues with a high sense of urgency.
- Be able to multitask and provide excellent customer service.
- Flexible working hours. We are currently working from home with a flex schedule of four ten hour days. (10am - 8pm )
- This role is also expected to provide coverage for other team members, outside of this shift.
Vacancy expired!