Vacancy expired!
- Monitor the Case queue and accept or assign cases as needed
- Adhere to Service Level Agreements (SLA) for response and resolution times of cases
- Assist with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc.
- Assist with release evaluations including updating user guides
- Ensure all modifications follow the change control processes including changes in sandbox environments, testing and signoff
- Train end users on new updates, features and functionality and provide guidance in accordance to processes and best practices
- Regularly perform database de-duping and clean-up procedures. Ensure data quality through clean- up efforts (monthly reporting, lead clean up, etc.)
- Develop ad-hoc reports and performs analysis on data as required
- Working in close collaboration with the Chicago based Salesforce project development team to understand current design and to keep up to date on newly developed functionality
- Excellent written and verbal communication skills, a persuasive and passionate communicator
- 4+ year experience supporting enterprise edition or above.
- Certified Salesforce Administrator
- Deep understanding of the salesforce setup, features, and functionality. e.g. permission model (roles, profiles, permission sets). Custom objects, validation rules, master-detail relationships, recordtypes and page layout assignments.
- Reports and dashboards. Workflow rules, tasks, alerts.
- Strong ability to effectively priorities competing requests, while managing user expectations
- Strong logical reasoning, critical thinking, and problem-solving skills
- Ability to engage with a wide range of stakeholders and build relationships
- Experience working within SLA guidelines and tracking key performance indicators
Vacancy expired!