Vacancy expired!
As part of the Client Experience team, the Integration Specialist will be responsible for managing projects that combine our platform with our clients' HIT systems to create high value solutions for the deployment of our products. This role is responsible for assigned integration projects as well as developing and executing maintenance processes of integrated clients including new product/program deployment, system upgrades, and other activities that may require client attention.
A successful candidate will with work closely with the assigned Client Experience team and technology resources to ensure a quality delivery of the combined solution. They will engage client stakeholders and IT teams in all aspects of the integration project from planning and design, set-up, testing, go-live and post integration maintenance to future integration enhancement projects.Responsibilities- Manage internal and external integration projects as assigned
- Support and manage video distribution and phone call automation projects as assigned
- Provide clients and internal teams support on technical integration issues. Assist others in development.
- Effectively act as liaison between technical and non-technical audiences
- Ensure integrated solutions align with business case uses of our platform
- Deliver integrated solutions that reside within the current capabilities of our existing technology, documenting and recommending gaps to be closed through future technology iterations
- Assist with the development of internal and external materials for integrated solutions including case studies, presentations and training guides
- Provide integrated solutions overviews, training, and best practices to the broader Client Experience team.
- Provide integrated solutions, training, best practices, and troubleshooting directly with clients.
- Collaborate with assigned client teams to ensure the highest standard of customer service and communication
- Create and maintain product documentation including SOPs, best practices, recommendations for enhancements
- Perform other duties as assigned
- A minimum of 2 years overall experience.
- Bachelor's degree or equivalent experience in Healthcare or Information Systems
- Experience in a healthcare IT setting required - ideally, experience with working on application integration projects
- Knowledge of healthcare technology concepts, practices and procedures
- Basic script knowledge
- Interface engine experience preferred (i.e. - Cloverleaf) and SQL helpful.
- Excellent client facing verbal and written communication skills; ability to troubleshoot directly with clients on calls and via email
- Experience with project planning and execution
- Well-organized, detail oriented, and able to work independently as well as in a team environment. Self-motivator with strong teamwork and interpersonal skills
- Ability to handle multiple tasks with rapidly changing priorities and deadlines. Ability to support multiple client projects simultaneously
Vacancy expired!