Vacancy expired!
Please send your resume in WORD format should you be interested in the following Senior Technical Support Specialist position. Our client is based out of the Chicago IL 60606 area. This is a full-time role with a salary range of $85K to $95K with AWESOME benefits.
Job Title: Senior Technical Support SpecialistJob type:100% onsiteLocation: Chicago IL 60606Salary: $85K to $95K with AWESOME benefitsTerm: Full-time3rd Party C2C/Transfer: No Referral Fee: $500 - refer qualified colleague, friends, or family. Please reply with an updated resume in Microsoft Word format Notes from hiring manager100% onsite9am-6pm work scheduleAV/VIDEO experience is a MUST HAVE3-5 years of experienceProfessionalism, Customer Service, and Personality is key to this role as you will be supporting Staff, Lawyers, and PartnersLaw Firm experience is a huge plus JOB DESCRIPTION As a Senior Technical Support Specialist, you will provide concierge level technical support service to our professionals and staff either desk side, phone, email, or remotely. You will be responsible for analyzing and making decisions/judgements about technology challenges and problems, and will assist with identifying technology, training, and customer service improvements. You will participate in asset management activities. You will assist with training activities for new hire Technical Support Specialists and act as a resource to team members on day-to-day work activities. You’ll also be responsible for building and maintaining positive and proactive service relationships within TSG and with firm customers through project team membership, proactive incident and problem resolution, teamwork, and effective communication. THE DAY-TO-DAY: On any given day, you will:- Contribute to process and organizational development and improvements where necessary.
- Collaborate with IT leadership to identify and facilitate issue prioritization and decision-making process.
- Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the firm.
- Provide world-class concierge level of technical support, desk side and remotely for hardware and software.
- Use the incident management system to properly document and escalate issues as they are reported in a timely while communicating status to the client.
- Use the asset management application to maintain firm assets deployed within the firm.
- Proactively learn about current and newly released applications.
- Collaborate within the larger IT support team to ensure the highest level of customer support and resolution.
- Set up and deliver of various hardware and audio visual requests within the conference meeting rooms.
- Ensure all office-integrated conference rooms are kept in appropriate working order.
- Seek and identify opportunities to enhance the clients’ experience with the firm’s technology.
- Manage IT hardware assets.
- After-hours availability to assist with client serve delivery, system maintenance, and projects as needed.
- Minimum 3-5 years of general IT support experience in the legal environment.
- Advanced working knowledge of applications and technologies, including but not limited to DMS,Microsoft Windows 10/11, Microsoft 365, Citrix, popular web conferencing software, and enterprise service management experience.
- Advanced knowledge and support of various mobile devices and platforms.
- Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (SCCM, etc.).
- Knowledge of AV/Video Conference room setups and support
- Experience with Virtual Meeting platforms (Zoom, WebEx, MS Teams, etc.)
- Asset management experience.
- High level of client service orientation a must.
- Ability to handle conflict and difficult situations within a technical and client service environment.
- Exceptional communication abilities to all levels of personnel.
- Ability to adapt to changing technology within a professional services organization.
- Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
- Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
- Proven leadership skills, characteristics, and track record of achieving client service results.
Vacancy expired!