Vacancy expired!
About Retail Business Services
Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five omnichannel grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to provide industry-leading expertise, insights and analytics to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit www.retailbusinessservices.com or follow us on LinkedIn and Twitter.Position Title: Analyst IV Systems EUTPosition Location: Chicago, ILPosition Summary:As an End User Technology (EUT) Systems Engineer, you are to provide expertise and leadership in the design, configuration, and management of all corporate, Distribution Center and Retail EUT devices and associated supporting services. You excel in a fast-paced and challenging work environment. You are a forward-thinking technical expert in the Workplace Technology area that has wide-ranging experience and influence across a large multinational Fortune 150 Company.Principle Duties and Responsibilities:• Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs• Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain archtiect to ensure adherence to the architectural roadmap• Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost effective manner considering all budget aspects including total cost of ownership.• Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure's manual or document repository.• Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.• Develops complete and robust test plans, cases, and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools.• Acts as the primary communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed.• Ensures all deliverables are met related to the change management process.• Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities.• As required, Responsible for delivery of project management role for smaller projects from inception to completion including all project artifacts, executive status reports, etc.• Adheres to published design and development standards• Provides consulting / direction to solve business problems or needs arising from everyday events or unexpected / catastrophic events. This includes recognizing the problem, resources needed to resolve as well as managing to process needed for proper completion, including executive management updates as required.• Thorough understanding of the business strategy, operations, markets, and key stakeholders.• Review's business processes to understand the capability gaps and opportunitiesRecommends Innovations and business processes /systems simplifications• Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance.• Prioritizes and plan delivery in each function with the key stakeholders, manage conflicts between functional priorities as required.• Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, holiday schedule changes, weather events and significant refresh activities. • Works as 3rd level support to help resolve issues within area of responsibility• Partners with IT Solutions Development management team to establish and support a high performance, service-oriented culture that enables the operating unit/Ahold Delhaize to drive sales growth and productivity performance across the organization.• Drives the Ahold Delhaize IT Agenda and Priorities, encourage people to engage with retail business process and think about how IT can be used to make Ahold Delhaize more competitive• Implements the Ahold Delhaize standards of performance, recognize great performance, coach constructively on under-performance• Uses the insights from the engagement survey to inspire and motivate our people, in the short-term focus on leading by example, embracing diversity, and explaining the reasons for change• Seeks opportunities to drive efficiency to release resource to deliver more and support the business better• Proactively continuously improving their system portfolio• Maintains a high level of individual contribution, professional growth, and ability to function effectively and independently, challenges others to do the same. Requirements Basic Requirements:• Associate degree or related experience• Bachelor's degree preferredExperienceExperience will be evaluated as a combination of education, job experiences and recent growth and performance.• 8+ years • Engineering experience in the End User Services, workplace or EUT/EUC areas• Interpersonal skills• Technical experience• Shift lead experience a plusSkills and Abilities:• Related experience Software distribution and life cycle management tools like MECM and Intune and Jamf.• Knowledge of Microsoft Windows OS, MacOS, iOS, Android, SCCM, Registry, Group Policy, Autopilot and Active Directory is required.• Ability to verify the integrity and availability of hardware and other applicable dependent systems.• Knowledge of desktop and laptop hardware, Security toolsets, Ethernet, IP, and networking skills.• Bachelor's Degree in STEM-related major or related experience. • Significant experience with Windows 10, macOS strategies/roadmaps.• Expert level experience and knowledge of O365 architecture, Exchange, SharePoint, Teams, Microsoft • Good understanding of Citrix and/or other virtualization technologies. • Azure Active Directory• MECM/SCCM• Ability to work 10 hour shifts 4 days a week in a 24x7 environment. • Strong understanding of workplace and mobility platforms• Excellent patience, interpersonal and guest service skills• Strong knowledge of Windows 10, Windows 7, Microsoft O365, and MacOS• Solid hands-on experience using and MECM/SCCM and Jamf • Enjoy working with people and place high importance on internal client service satisfaction• Working with smart, creative, and good-natured team members to meet common goals for customers across the enterprise.• Problem solving technical issues that impact business processes.• Providing technical solutions to improve the productivity of our associates.#DicejobVacancy expired!