Vacancy expired!
- Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions.
- Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities.
- Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices.
- Provide operating system and application support to diagnose and resolve unique, non-recurring problems.
- Reimage systems as required.
- Identifies potential escalations and proactively alerts management as needed.
- Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.
- Recommend and/or perform upgrades on systems.
- Work with procurement staff to purchase hardware and software.
- Complete installation and testing of computers and peripherals within established standards and guidelines.
- Provide basic support for mobile devices and printers.
- Provide primary support to executive users.
- Provide equipment move services.
- Ensures configuration and inventory management database entries are complete and accurate.
- Provides time / resource estimates for assigned tasks including time tracking activities.
- Local travel as needed.
- Perform other duties as assigned.
- Mac OSX expertise is strongly preferred.
- Must possess a professional demeanor and strong customer service/consulting/training skills.
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area.
- Basic understanding of networks, Intel servers and telecoms.
- Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets.
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint).
- Strong Microsoft operating system troubleshooting skills.
- Strong problem solving and critical thinking skills.
- Strong written and verbal communication skills.
- Must be self-motivated and have the ability to work independently with minimal supervision.
- Must have excellent time management skills.
- Must be detail and process oriented.
- Ability to walk long distances across large facilities.
- Must be able to pass a background security check.
- Valid driver’s license and reliable transportation.
- Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
- Experience working with executives.
- Experience with iOS.
- Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP.
- Experience performing remote control of PCs and video conferencing knowledge.
- SCCM experience.
Vacancy expired!