Vacancy expired!
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.ResponsibilitiesThe Offerings Design & Management team (OD&M) owns commercial services that provide expert guidance and problem resolution to help customers get the most business value from all Microsoft technologies. We recognize the unique needs and requirements that our Public Sector customers have and have developed a variety of specialized offerings and programs to meet them.In this Sr. Business Program Management role, you will lead the product and business strategy for a portfolio of support offerings for the Public Sector. You would own the end-to-end design of customer experiences and its worldwide landing efforts in partnership with our Marketing, Sales, Operations and Delivery teams.Responsibilities: Use market research, insights from our internal stakeholders and customer feedback to develop a deep understanding of the global customers' needs across Microsoft solution areas. Drive Public Sector and sovereign cloud support product and business strategy including packaging and pricing to make it central to the digital transformation challenges. This work includes offering definition, feature roadmap, value proposition and messaging. Drive Go-To-Market in partnership with our marketing and sales teams. Closely collaborate with the Engineering, Delivery and Business Operations organizations to build a profitable, relevant, consistent, scalable healthy business and customer experience across markets. Establish and manage business processes for Public Sector support offerings, including rhythm of the business, KPIs and governance activities.QualificationsRequired/Minimum Qualifications Bachelor’s Degree or equivalent in Business Administration, Computer Science, or related fields 3-5 years of work experience in product or program management in Professional Services or Customer Success. Broad knowledge of technology and Digital Transformation strategies Outstanding teamwork and hands-on leadership skills Global product and business strategy skills and experience Verification of US Citizenship to meet federal government security requirementsPerferred Qualifications Working knowledge and experience of Public Sector IT and procurement requirements Master’s degree in Business AdministrationThe salary for this role in the state of Colorado is between $125,000 and $187,700.At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Vacancy expired!