Vacancy expired!
You are a production fast-paced environment enthusiast. You have found the right team!As a Transactions Manager is the card service center you will be managing a team processing daily document transactions and extraction of checks and remittances. The firm's Receivables Operations division enables customers to accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back-end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.Job responsibilities:
Lead a team of full and part-time front-line employees.
Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team's output and managing assigned personnel to ensure all throughput goals are achieved.
Responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
Must be able to demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately.
Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience.
Responsible for tracking team performance and implementing action plans that manage improved performance and high quality.
Required qualifications, capabilities and skills:
Minimum 3 years' management/leadership experience
Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
Ability to understand end to end process flow, consider downstream impacts when making decisions.
Ability to lead, direct, connect with, and be accessible for staff and direct reports.
Ability to coordinate and organize work while meeting and handling multiple deadline processes.
Demonstrated ability to multi-task and balance numerous activities simultaneously.
Results oriented, not satisfied with status quo, always looking to improve process, productivity, culture, and cost.
Work schedule: Sunday - Thursday 10:30pm - 7:00amShift differential: 15%This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.A Government Security Clearance may be required for this position. This includes, but is not limited to:
Fingerprints
Credit Check
Employment History
Tax Filing History (possibly)
References (possibly)
Proof of U.S. Legal Permanent Residence
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Vacancy expired!