Job Details

ID #44523831
State Illinois
City Freeport
Job type Contract
Salary USD $20 - $30 20 - 30
Source IT-SCIENT
Showed 2022-08-02
Date 2022-07-27
Deadline 2022-09-25
Category Et cetera
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Desktop Support

Illinois, Freeport, 61032 Freeport USA

Vacancy expired!

Desktop Support Required Skills:Experience with various versions of Microsoft operating systems.Experience with various versions of Microsoft Office Suites.Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.Processes timely and accurate information to ensure compliance with vendor warranty requirements.Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.Adheres to client policies and procedures while maintaining the integrity of the customer’s data.Maintains and updates work order tickets in client’s ITSM tool.Coordinates across multiple departments/vendors to provide support.Represents Wipro in a professional and businesslike manner and communicates effectively with customers and associates.Interacts with the customer when responding to technical questions or requests for information.Maintains regular attendance. CONTACTSumant SinghPhone: Email:

Vacancy expired!

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