Vacancy expired!
Job Description
Ravinia Box Office positions require excellent customer service skills. Applicants must be able to work in a fast-paced environment with a high degree of accuracy and attention to detail.
Day, evening and weekend hours are required. Box Officepositions are seasonal and require 40 hours per week.The Ravinia season runs from June – September. Priority in hiring is given to applicants who are available to work the entire season. Applicants must be at least 16 years of age to be considered for any position at the Ravinia Festival.Dates and Hours of Employment:Positions begin as early as February and run through mid-September, with most staff starting in June.Positions require a minimum of 40 hours a week. Beginning in February, normal business hours are available in the Box Office until the season begins in June. Once the season begins, employees must be available for day, evening and weekend hours.
General Responsibilities:Work with patrons handling ticket sales, ticket exchanges, ticket donations and will callListen to and answer customer questions and concerns while providing superior customer serviceHandle cash and be responsible for daily reconciliationWorking with patrons both on the phone and in-personRetain and relay a large amount of detailed information about performances, events, and the park.Research and resolve straightforward customer problemsAssist patrons with the navigation of the website and the online ticket purchasing processFiling, copying and other basic office dutiesProvide detailed information about Highland Park and surrounding areas; including driving directions, parking and public transportationNo telemarketingQualifications
Excellent customer service skills Knowledge of performing arts (with knowledge in classical music a plus) Superior communication, listening and problem solving skills. Must practice attentive and active listening Customer focused Must be punctual, dependable and have reliable transportation to and from work Able to maintain composure and positive attitude during difficult times An ability to handle several forms of payment types such as cash, check and credit card with a high degree of accuracy Must possess basic math skills including but not limited to addition, subtraction, division, and simple percentages Advanced knowledge of email, social media sites and the internet Knowledge of Microsoft Access, Word and Excel with ability to easily and quickly learn new programs Must have excellent typing, proofreading and data entry skills. Ideal candidates will be able to type at least 40 wpm. Detail oriented Team player and ability to work independently Keep a clean office space To perform the duties of this position, the candidate must be able to sit and stand for extended periods of time and walk about occasionally.
Ideal candidates will also offer some of the following skills/experience: A background in customer service or ticketing Multilingual Diverse musical interestsAdditional Information
Qualified applicants must attach a cover letter,résumé and references . Only applications that include all three items will be considered. All hiring is conditional on receiving an approved background check.We appreciate your patience, as this process may take a while to complete. Positions are very limited and priority in hiring is given to returning seasonal staff and new candidates that are most qualified. Priority is also given to those with adequate availability throughout the end of the summer season in mid-September.
Interviews will be conducted until all positions are filled. If you do not hear from us that means we unfortunately do not have a position for you this season and encourage you to apply again next year.
No phone calls or emails please.
Vacancy expired!