Vacancy expired!
- Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
- Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
- Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.
- Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.
- Identifies customer service concerns and resolves and/or initiates service recovery.
- Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.
- Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.
- Provides resources for financial assistance.
- Stays abreast of insurance and billing codes updates.
- Verifies Medicare Medical Necessity and issues ABNs for none covered services.
- Issues and explains insurance waivers, as necessary.
- Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.
- Performs other related work as required or requested.
Vacancy expired!