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OverviewDon’t just work. Work Happy.A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Your daily responsibilities includeESSENTIAL DUTIES AND RESPONSIBLITIES:The following and other duties may be assigned as necessary:
Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.
Stock Sports book stations with adequate supplies; keeps all stations neat and clean.
Write Sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.
Offer information on activities, etc., and direct guests for further information as necessary.
Create and enter player tracking cards
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.To be successful in this position it will require the following skill setQUALIFICATION REQUIREMEMNTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or GED.
Six months experience in guest service operations preferred.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Minimum of six (6) months cash-handling experience preferred.
Ability for work as part of a team in a high-volume environment.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Something to leave you withPenn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.Now that you have read about who we are, here is your opportunity to see what we're about!Equal Opportunity EmployerLocation US-IL-JolietPosted Date 8 hours ago (2/20/2020 12:19 PM)Job ID 2020-73201Casino Property Hollywood Casino JolietPosition Type Regular Full-Time
Vacancy expired!