Vacancy expired!
Job Description
Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites. Identifies, investigates, and develops support for and assists in the implementation of new tools/technology necessary to maintain and improve productivity, effectiveness, quality, customer service, reduce risk and/or reduce costs. Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management. Participates with the Manager in the recruitment, interviewing, and hiring of qualified staff. Provides input to management on budget issues, staffing, cost containment strategies and capital needs. Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking. Assists in leading and/or developing employee engagement participation and improvement. Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals a
Qualifications
Required - Bachelors Degree. - Three to five years of supervisor, lead, training or project lead experience. - Minimum two years of customer service or contact center experience. - Strong personal computer skills (Word, Excel, PowerPoint). - Excellent written and verbal communication skills. - Excellent problem solving skills. - Excellent interpersonal skills. Preferred: - CHAA certified. - Strong leadership, organization, planning and time management skills. - Training experience. - Technical competence in appropriate health care provider areas. - Strong financial aptitude and business acumen. - Experience with scheduling processes and systems (i.e. Epic). - Bilingual language skills.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
Vacancy expired!