Job Details

ID #3639207
State Illinois
City Lincolnshire
Full-time
Salary USD TBD TBD
Source Zebra Technologies
Showed 2020-03-24
Date 2020-03-25
Deadline 2020-05-24
Category Et cetera
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Lead Management, II

Illinois, Lincolnshire 00000 Lincolnshire USA

Vacancy expired!

OverviewAt Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.A dynamic community of builders, doers and problem solvers , we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.Being a part of Zebra means making your mark as we make digital transformation a reality.It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.Build Today. Create Tomorrow.Join a team of builders, doers and problem solvers.Join Zebra.The Lead Management II is responsible for being the centralized point of contact for end-user customers. This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow-up action is taken. The role also takes part in campaign follow-ups, event tele-boosting, teleprofiling, and data verification projects when required by Regional Marketing teams.Responsibilities

Provides call handling for all end-user customer inquiries (phone, email, chat, Webforms, tradeshow and social media); tracks all transactions in the lead management system

Follow-up on campaigns, perform teleprofiling and data verification calls as and when required by Regional Marketing

Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy

Possesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordingly

Promotes a positive image of product, technical skills and company dedication to provide quality customer service

Ensures Zebra's sales resources and partners receive qualified and comprehensive leads

Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules

Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions

System training to Sales & Partners

Qualified leads and support to Sales and Partners on lead management

Quality and complete data in the system

Reports for quality and lead generation metrics

Pre-sale support to customers

Active participation in system testing

Outbound demand general call support as the need arises

Provides recommendations for new company lead management system and processes

Create new company lead management, lead generation and follow-up processes

Qualifications

BA/BS degree preferred or equivalent work experience

2-5 years experience in customer support, marketing or sales support

Team worker

Action oriented

Customer focused

Results driven

Strong problem solving

Excellent time and task management

Ability to multitask

CRM/PRM knowledge

Excel/PowerPoint

Strong communications skills both spoken and written, strong negotiation & selling skills

Multilingual (LATAM) Spanish preferred but not required

Awareness of regional and cultural differences

Product portfolio and solutions knowledge

Strong interpersonal and communication (written and verbal) skills

Calm and confident telephone manner

Come join our Herd!Refer a FriendShare with your networkNeed help finding the right job?We can recommend jobs specifically for you!Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at.The EEO is the Law poster is available here:. The EEO is the Law poster supplement is available here:.Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.Location US-IL-LincolnshireFunction MarketingPosition Level Support II

Vacancy expired!

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