Vacancy expired!
OverviewAt Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.A dynamic community of builders, doers and problem solvers , we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.Being a part of Zebra means making your mark as we make digital transformation a reality.It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.Build Today. Create Tomorrow.Join a team of builders, doers and problem solvers.Join Zebra.The Lead Management II is responsible for being the centralized point of contact for end-user customers. This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow-up action is taken. The role also takes part in campaign follow-ups, event tele-boosting, teleprofiling, and data verification projects when required by Regional Marketing teams.Responsibilities
Provides call handling for all end-user customer inquiries (phone, email, chat, Webforms, tradeshow and social media); tracks all transactions in the lead management system
Follow-up on campaigns, perform teleprofiling and data verification calls as and when required by Regional Marketing
Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy
Possesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordingly
Promotes a positive image of product, technical skills and company dedication to provide quality customer service
Ensures Zebra's sales resources and partners receive qualified and comprehensive leads
Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules
Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions
System training to Sales & Partners
Qualified leads and support to Sales and Partners on lead management
Quality and complete data in the system
Reports for quality and lead generation metrics
Pre-sale support to customers
Active participation in system testing
Outbound demand general call support as the need arises
Provides recommendations for new company lead management system and processes
Create new company lead management, lead generation and follow-up processes
Qualifications
BA/BS degree preferred or equivalent work experience
2-5 years experience in customer support, marketing or sales support
Team worker
Action oriented
Customer focused
Results driven
Strong problem solving
Excellent time and task management
Ability to multitask
CRM/PRM knowledge
Excel/PowerPoint
Strong communications skills both spoken and written, strong negotiation & selling skills
Multilingual (LATAM) Spanish preferred but not required
Awareness of regional and cultural differences
Product portfolio and solutions knowledge
Strong interpersonal and communication (written and verbal) skills
Calm and confident telephone manner
Come join our Herd!Refer a FriendShare with your networkNeed help finding the right job?We can recommend jobs specifically for you!Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at.The EEO is the Law poster is available here:. The EEO is the Law poster supplement is available here:.Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.Location US-IL-LincolnshireFunction MarketingPosition Level Support II
Vacancy expired!