Program Manager - ITS

Job ID: 21-05945Title: Program Manager - ITSLocation: Lincolnshire, ILType: ContractJob Description:The Program Manager is responsible for the development, delivery, and management of strategic licensing and incentive programs across our client's business segments (Corporate / Government) and/or the IT Asset Management (ITAM) practice. The incumbent is responsible for designing tools to assist in growing profitable revenue while delivering a superior customer experience. This role s primary goal would be to optimize our ability to centrally execute on our Software Value Proposition and implementing processes to maximize gross profit opportunities. The role will focus on the operational management and strategy of the ITAM Practice or Managing the introduction of new licensing and incentive programs and maximizing existing. This includes optimizing process and procedures for grossprofit generating programs down to the customer level through our licensing specialists, sales, and field solution architects; designing and delivering an efficient customer contact strategy and target profiling solution; improving tools, processes and resources to support selling; adding operational efficiencies to better scale; and helping align the software team with Sales and PPM to support growth in both revenue and profit.Key Areas of Responsibility Develop trusted partnership with Software Sales Managers, ITS specialists and architects, sales, and PPM to provide a platform for operational efficiencies and process improvements. Proactively work with Marketing, Sales and Product teams to develop program opportunities. Act as central point for collecting feedback and managing our strategy for the development or enhancement of our tools, resources, reporting and process improvements to support the following priorities: Grow Revenue and Gross Profit through retention, solution up sell, software consolidation and new account acquisition. Scale the reach and execution of our Software Value Proposition including managing the creation of acustomer contract strategy and materials. Manage the implementation and effectiveness of the Licensing Programs: Determine targeted customer through development of program criteria. Design and utilize reporting metrics with Operations. Monitor campaign effectiveness to aid in decision making and planning. Seek and implement ways to maximize gross profit opportunities through efficient processes, tools andreporting. Competitive research and analysis to optimize our offerings and competitive strategy. Tools and Process Responsibility: Customer Management Profile and Reporting. Pipeline Enhancements and Deal Registration. Sales Cost Analysis and Proposal Tools. Contract Management Contact Strategy Automation. For Software solutions only: Maximize Microsoft s new Incentive Plan including Deal Registration, Rebates and the forthcoming Solution Incentive Program (new ESA). For Software Solutions only: Understand, develop a strategy for, rollout and project manage effective licensing incentive programs including VIR, Deal Registration, Microsoft s Solution Incentive Program and additional Gross Profit generating programs. For Software Solutions only: SLAM tool and pipeline integration. For Software Solutions only: Data Warehouse Definition and Consolidated Reporting. Other operational responsibilities as needed.Education and/or Experience Qualifications Bachelor s degree in Business, Accounting, Finance or equivalent experience Minimum 3 years of Microsoft Software Licensing Program and Contract Management experience requiredRequired Qualifications Ability to communicate effectively both orally and written using a variety of styles and techniques appropriate to the audience Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines Applicant should demonstrate solid attention to detail and a penchant for accuracy Exceptional customer service skills Proven ability to proactively collaborate, and build relationships, take initiate, and creatively problem solve Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area Ability to develop trusted relationships (internal and external) at all levels in an organization with a proven track record of high satisfaction ratings from internal stakeholders Understanding/Appreciation of maintaining confidentiality Ability to work in a fast-paced environment Ability and willingness to travel up to 25% or as needed to other CDW locations or client sites Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.Ability to apply common sense in performing job. Ability to understand and follow basic instructions andguidelines. Ability to travel as needed.Preferred Qualifications Associates or Bachelor s degree preferred Microsoft Licensing Specialist experience preferred Expert knowledge of SPS, Pipeline Tool, AS400 processes, software analysis tools, software sales process Deep knowledge of backbone departments, responsibilities, and processesJob AttributesManagement Level Non-ManagerFLSA Status Salaried ExemptWork Environment OfficeIf interested, please reach out! Brendan CroninRecruiterAbout Ascent: The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences. As consultants for ASG, you will have access to many of the top clients within the industries we serve. Our goal is to deliver innovative talent through proven best practices and effective resource optimization. Become one of ASG s candidates and experience the difference!