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Description
Robert Half is searching for an Help Desk Manager. This is a contract to full-time opportunity based out of the Lockport, IL area. Help Desk Manager will oversee the infrastructure of all company technical operations. They are responsible for developing and leading the IT strategies and solutions that align with the strategic plan of the company, including leading, directing and managing a technology team. In addition, responsible for ensuring the IT platform is in compliance with regulatory practices, eliminating security risks and increasing customer satisfaction. These professionals are responsible for the acquisition, operation, integration and problem-solving aspects of systems. Excellent communication and interpersonal skills are required, in addition to the ability to identify and propose new IT business processes. Qualifications: • Ideally, 3+ years of experience in an MSP, Enterprise or high volume environment • Experience managing 10-20 people as they anticipate their Help Desk team to grow • Comfortable discussing KPIs, metrics, training processes, assisting with training as well as ensuring that the help desk team is operating efficiently • Experience with ticket reviews and response times Requirements KPI Reporting Call Center Metrics Employee Training Experience Mentoring New Hires Excellent customer service skills Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!