Job Details

ID #3398178
State Illinois
City Mattoon-charleston
Full-time
Salary USD TBD TBD
Source Illinois
Showed 2020-02-20
Date 2020-02-13
Deadline 2020-04-13
Category Real estate
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Leasing Agent - Lake Land Living (Mattoon, IL)

Illinois, Mattoon-charleston 00000 Mattoon-charleston USA

Vacancy expired!

Leasing Agent is responsible for all leasing operations. The purpose of the Leasing Analyst is to effectively manage and coordinate leasing employees, activities, and available resources in order to accomplish property objectives as set forth by the Property Manager. These objectives include maximizing occupancy levels and property values.

Responsibilities:

The Leasing Agent is responsible to conduct all business in accordance with company policies and procedures, Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multi-family housing. The Leasing Agent will be responsible for the full scope of Lease Administration services including:

In conjunction with the Property Manager, assist in formulation of marketing budgets for each upcoming calendar year and staying within the established budgeted marketing guidelines throughout the year.

Ensure all marketing and leasing programs are within the established budget guidelines

Ensure along with the Property Manager that the property is achieving the maximum market rents for the community to allow income growth

Ensure lease files are complete and the completion of leases are being executed properly.

Responsible for office opening on schedule, condition of office and model apartments

Rent variance analysis and rent payment processing

Client/vendor/landlord relationship management

Data entry, validation and management of lease documents

Tracking and maintaining critical dates

Special projects as assigned by manager

Resident Relations

Maintains positive employee service

Ensure you are in compliance with Fair Housing Laws

Makes periodic inspections with residents of move in/move out

Review with Property Manager all notices to vacate to determine the cause of the move out. Locate problem areas and develop plans for process improvement.

Assist in planning resident functions, attend and participate in resident functions.

Alpha Experience - Residence Life- Need to add

Coordinate or participate in Alpha Experience programming

Complete a monthly community newsletter, digital marketing and other social media posts, and periodic platform audits

Attend 50% of community functions, activities, and staff meetings.

Ensure effectiveness of Alpha Experience programming.

Provide superior customer service.

Provide appropriate referrals to residents in need.

Understand the needs and expectations of residents and exceed them.

Maintain effective communication with residents, parents and the University.

Marketing/Leasing

Thorough knowledge of lease terms, specifications and all community policies.

Knowledgeable of required telephone and sales techniques.

Responsible to conduct out-reach marketing at least- I think we should add

Develop and maintain an on-going resident retention program under direction of Community Manager.

Responsible to play an active role in the renewal process.

Conducts Market surveys weekly and provides trend report information to the Property Manager.

Handles incoming calls/social media requests from prospective new residents and completes appropriate paperwork needed

Maintains awareness of internet reputation and keeps scores above industry averages

Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Qualifications

High School Diploma or equivalent

At least 2 years of work experience in lease administration, onsite property management

Advanced proficiency in Microsoft Office (Word, Excel, and Outlook) with the capability to master company specific accounting and database programs

Fulfill Performance standards and meet set goals

Exceptional attention to detail and organization skills

Ability to understand and interpret data

Excellent verbal and written communication skills

Ability to work independently and within a team to build relationships and interact effectively with business partners

Ability to multitask, work successfully under pressure and effectively manage time and workload

A desire to work within a diverse, collaborative, and driven professional environment

Vacancy expired!

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