Vacancy expired!
This position will participate in a 24x7 on-call rotation tending to critical requests and incidents as they arise. As an IT Monitoring Analyst, this position will serve as a member of the Monitoring Enablement team which concentrates on delivering for Global IT product teams valuable core monitoring capabilities and integrations with IT Event Management. This role will support the day-to-day operations and support of the enterprise IT monitoring toolset. Solid understanding of infrastructure architecture and practical monitoring and alerting needs for those solutions. Proven experience in the testing and integration of low complexity commercial product solutions JOB TITLE: Infrastructure Analyst I MAJOR PURPOSE:Works on a delivery team along with infrastructure engineers and supportsbasic systems and Infrastructure deployment and/or maintenance to deliverfunctionality on a system. This entry-level role is designed to learn, grow incompetence, and develop the most basic capability needed to operateeffectively in this role. Works on low complexity infrastructure problems,routine changes and improvements to existing processes, with review. Deliversbasic Infrastructure use-cases. The role relies on basic knowledge andexperience on a single infrastructure technology (collaboration, desktop,network, server, storage, etc.) and basic understanding of relevant components& systems. Delivers infrastructure technology for multi-functional businessrequirements with limited interrelationship to the overall business process.May have some interaction with functional business partners on tactical issuesand limited contact with suppliers. Receives guidance from Scrum Master/seniorteam member. Work and decisions are reviewed by supervisors beforeimplementation. MAJOR DUTIES: Description of the major duties performed in this job. Builds the work needed to implement functionality from the product backlog(managed by the product owner). Determines the size of user stories. Creates and maintains automated test scripts and executes all othertesting-related tasks. Tests deliverables against a user story s acceptance tests. Maintains and executes product or service documentation, as directed. Works closely with other team members to ensure that features meet businessneeds. Follows industry-standard agile Infrastructure design methodology fordevelopment and documentation. Works collaboratively with security, software delivery teams and otherpartners. QUALIFICATIONS: Competencies, technical skills, formal education and relevantwork experience critical for successful individual performance of essentialfunctions. Technical Skills & Knowledge: Specialized skills, knowledge and abilitiesneeded to perform the essential functions of the job. Excellence in verbal and written communication forms with emphasis onpersuasive communication, tact and negotiation. (Has a generalunderstanding of the principles and uses the knowledge with assistance.) Understanding of relevant infrastructure components and operating systemsand the ability to troubleshoot in those environments. (Has a generalunderstanding of the principles and uses the knowledge with assistance.) Ability to analyze, translate, and define business requirements intotechnical solutions. (Has a general understanding of the principles anduses the knowledge with assistance.) Business knowledge, e.g., processes, relationships, etc. (Has a generalunderstanding of the principles and uses the knowledge with assistance.) Employee motivation and engagement skills Education: Formal education or training required to perform the essentialfunctions of the job. Includes degrees, certifications, licenses and/orregistration requirements. Degree in an Engineering/Technology discipline or equivalent experience.(University Degree (4 years or equivalent)) Degree in an Information Technology discipline or equivalent experience.(University Degree (4 years or equivalent)) Relevant work experiences: Type and amount of experience necessary to performthe essential functions of the job. May include specific roles and/or anunderstanding of a particular function, organization, industry or product line. Previous experience in programming/software development/data analyst. (1 -3 years) Experience working in an Agile Environment (Less than 1 year) Work experience in a team environment. (Less than 1 year)
Vacancy expired!