Job Details

ID #44687833
State Illinois
City Mossville
Job type Contract
Salary USD TBD TBD
Source Sumeru
Showed 2022-08-08
Date 2022-08-08
Deadline 2022-10-07
Category Et cetera
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Desk Side Support

Illinois, Mossville, 61552 Mossville USA

Vacancy expired!

Job Position: Desk Side Support Location: Peoria, IL & Mossville, IL Duration: FTE Job Description:

  • Adhering to SLAs
  • Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
  • ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead
  • Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
  • Troubleshooting technical issues
  • Ensuring that the processes are adhered to
  • Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
  • Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
  • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
  • Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Improves and maintains customer and employee satisfaction
  • Performing asset inventory activities as needed
  • Create documentation for process and procedures
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
  • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Vacancy expired!

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