Vacancy expired!
Description
If you're a Help Desk Analyst candidate, consider this Robert Half opportunity. This short-term contract / temporary employment opportunity is based in the Mount Prospect, Illinois area. If you have a can-do attitude and are looking to be part of a highly motivated team, this position is for you. If you can handle complex technical support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. That might mean creating knowledge articles and arranging training for other Service Desk Analysts when needed. Analysts may be asked to cover alternative shifts when needed. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Food & Food Processing industry.How you will make an impact:- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Provide guidance to Tier 1 support and team members
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- Well-founded grasp of Microsoft Outlook
- Desktop Hardware experience highly desired
- Proven knowledge of cabling
- General familiarity with Connectivity Issues
- Microsoft Office 365 experience
- Knowledge of Password Reset
- Active Directory experience
- Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Vacancy expired!