Job Details

ID #46028365
State Illinois
City Mundelein
Job type Permanent
Salary USD -USD -USD
Source Medline Industries, LP
Showed 2022-09-27
Date 2022-09-26
Deadline 2022-11-24
Category Education/teaching
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ITSM Configuration Management Analyst

Illinois, Mundelein, 60060 Mundelein USA

Vacancy expired!

MAJOR RESPONSIBILITIES Participating in the design and development of new services Supporting service deployment activities Ensuring that configuration data is available when and where it is needed to support other service management processes Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided Continually work towards making improvements in the Configuration Management processes. Coordinating interfaces between Configuration Management and Change/Incident/Problem management and other service management processes Reports on key performance metrics related to IT Configuration Management. Creating, reviewing, and updating CMDB requirements and processes with cross functional teams to ensure CMDB accuracy Collaborate with management in support of audit compliance for IT assets. Monitor asset data quality and completeness and ensure issues are identified and escalated to the responsible data or process owners. Performs other related technology duties and projects as assigned related to CMDB and ITSM. Education Bachelors Degree in Computer Science, Information Systems, or other related field or an equivalent combination of education, training, and experience. Certification / Licensure ITIL v4 Foundation Certified Work Experience 1-2 years of experience in enterprise IT Configuration Management, asset management, and/or automated discovery configuration. Experience with configuration item creation, service level management, and service creation management. 1-2 years experience with Enterprise ITIL Application Solutions. Experience working with stakeholders at all levels of an information services department. Knowledge / Skills / Abilities Knowledge of IT Service Management principles Skilled in risk analysis, contingency, and mitigation planning; Critical thinking and problem solving skills Outstanding attention to detail Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; Self-starter with the ability to handle multiple tasks and priorities within a fast-paced work environment Ability to establish and maintain effective working relationships with co-workers, stakeholders, outside organizations and vendors.

Vacancy expired!

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