Vacancy expired!
Job Description
The goal of our Call Center Representativeis to provide unparalleled customer service to our pet store clients and their customers. In the role of Call Center Representative, your purpose is to manage and follow up on a pipeline of inbound leads, converting incoming pet inquiries into customer appointments through our online lead management system. This role provides an exciting opportunity for candidates with excellent professional communication skills to join a team with outstanding incentives, commission opportunities, great culture, and a fun environment.
Duties and Responsibilities
- Manage and convert aninbound lead opportunities queue into scheduled customer appointments
- Document & track all customer communication for Pet Store client reporting
- Meet & exceed daily performance metrics
- Work with Management and Training Team on continued development of communication skills
- Provide exceptional customer support
Qualifications
- Commitment and drive to deliver a great overall customer experience
- Excellent communication skills both verbal & written – Phone diction & active listening are critical
- Ability to handle escalated customer service conversations and overcome objections
- Execution of performance goals and metrics
- Comfortability receiving ongoing performance feedback and coaching
- Actively embraces change and learning new technologies, processes and skills.
- Excellent organizational and time management skills
- Experience with Microsoft Office platform is preferred
Additional Information
Provided by Third Party Pet
- Training and Support: Initial onboarding and supplemental communication training provided by our Learning Development Team, and continual on-the-job support from managers who are invested in your success.
- Company Details: Learn about our core customer products and services provided through our exclusive partnerships.
- Lead Opportunities: Lead generated appointment opportunities provided through our exclusive Pet Store Management System
- GREAT PERKS & BENEFITS: Commission opportunities, medical/dental/vision/disability benefits, PTO, monthly gas card, 401-K Match program, all-you-can-drink beverages, and a forward-thinking atmosphere that allows you to have fun and be successful!
Vacancy expired!