Vacancy expired!
Job Description
We are in search of a dedicated, supportive Call Center Supervisor who can coach motivate call center representatives as they field calls from clients. In this role, you will assist in the hiring and training process, ensuring every agent is well prepared for their day to day activities. You will continue to support agents after training aby monitoring their progress, ensuring that they understand and meet expectations, answering their questions and providing them ongoing coaching opportunities and inspiration. To be success successful in this role, you should be analytical, supportive and prepared to act as a resource to agents
The ideal candidate will be people-centered, supportive and flexible in order to get the most of his/her team
Responsibilities:
- Coach and monitor representatives on processes for the department
- Monitor teams daily/weekly/monthly performance and act as needed to align KPI’s
- Delegate work to employees, track progress and provide constructive feedback
- Assist with call overflow and customer escalations as needed
- Identify operational issues and suggest possible improvements
- Drive positive culture and morale for department
- Monitor email communications for professional etiquette for internal and external customers
- Monitor calls to ensure quality service
- Serve as a link between direct supports and upper management
- Develop innovative ideas, concepts and incentives to drive desired performance
- Address problems with work quality, issues between employees and other concerns in an effective and timely manner with proper documentation to Manager
- Other duties as assigned
Qualifications
- Minimum 3 Years of call center
- 1 Year in a leadership role
- Great organizational skills and an eye for detail
- Ability to communicate effectively both written and verbal
- Ability to multi-task and work in a fast-paced environment
- Must be able to work, days, nights, weekends and holidays
- Intermediate-level user of the following MS Office programs strongly preferred: Excel, PowerPoint, and Word
- High School Degree or GED required
Additional Information
Provided by Third Party Pet
- Educationand Support: Initial onboarding and supplemental sales and communication training provided by our EducationDevelopment Team, and continual on-the-job support from managers who are invested in your success.
- Company Details: Learn about our core customer products and services provided through our exclusive partnerships.
- Daily Leads: Refreshed warm leads provided daily from our exclusive partnerships
- Brand Awareness and Marketing: Outbound marketing campaigns and web content to inform and market to clients on products that are available.
- GREAT PERKS & BENEFITS: Unlimited earning potential, medical/dental/vision/disability benefits, PTO, monthly gas card, 401-K Match program, all-you-can-drink beverages, and a forward-thinking atmosphere that allows you to have fun and be successful!
Vacancy expired!