Lab Client Support

Eurofins Built Central Environmental Testing is seeking a Client Relationship Specialist to join our Naperville, IL team! The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments. Tasks include sample receipt and processing, interaction with clients, and reviewing and

submitting of reports.Essential Duties and Responsibilities:Essential Duties and Responsibilities:Regular attendance and punctualityTime FlexibilityCollect samples from on-site drop boxUnpack and packs shipments and document receipt of sampleOrganize and record samplesData entry into LIMSMaintenance of the department and lab, including stocking supplies and housekeepingQuick hone and email correspondence with clientsReview analytical reports quickly and accuratelyScan and send out reports in a timely mannerAssist with customer servicesHandle interactions with walk-in clientsConduct all activities in a safe and efficient mannerPerform other duties as assignedAccount MaintenanceFollow up calls and visits with clientsSubmits client complaints and participates in corrective action/follow-up as neededCommunicates client issues / complaints to salesFollows up on client requestsSupports the follow up of quotes / bids for tracking purposesForwards opportunities and leads to salesForecasts upcoming workAsks for the next opportunity