CCT Nurse in New Lenox, IL

Job Title: Critical Care Transport Nurse Status: Non-ExemptSUMMARYThe Critical Care Transport Nurse performs basic life support, advance life support and critical care nursing. The CCT Transport Nurse provides direct patient care to the ill and injured during the transport and the local EMS transport and treatment protocols. The CCT Transport Nurse functions under standing orders of the physician or the medical director. The CCT Transport Nurse performs assessments, treats, and monitors patients during inter-facility transports.STRATEGIC CHALLENGESThe Nurse is frequently the first or second contact with whom Kurtz/AMR’s customers, especially patients, have interaction. As a result, the Nurse must be responsive and adaptable to meet customers’ expectations. The Nurse must adapt to the changes in scope of delivery and practices. This may require adapting to new delivery protocols, or training curriculum to maintain certification.An increasing challenge is adapting to the changing nature of healthcare delivery in the United States. With healthcare reform, regulatory changes, and changing reimbursement, the Nurse profession is evolving. The Nurse must recognize that an expansion of his/her role is necessary to meet the needs of those individuals served. The role now expands beyond the foundational work of providing compassionate and clinically competent care. The Nurse must consider the use of appropriate facilities and understand the reimbursement structure in order to transport the patient to the right facility and ensure payment. The end result decreases customer stress, avoids care delays due to reimbursement constraints, eliminates unnecessary multiple patient transports, and increases customer satisfaction. Growing economic pressures also require the Nurse to think of his/her actions and there financial impact.The Nurse is often the focal point for interaction with the fire department and other service providers, as well as other responding agencies, such as the police department. To provide successful response, all agency personnel must work together.In addition, the delivery of care is often provided to individuals who are afraid or even panicked. Further, service delivery is being provided in communities with increasingly diverse cultural populations.Finally, changing technology requires the Nurse to keep up-to-date with new ways of communicating, documenting and reporting.KEY RELATIONSHIPSKey Internal Customers and Suppliers

The key relationship for the Nurse is his/her partner, who may be Paramedic or an EMT

The second key relationship for the Nurse is with the Communications Center Professional who provides them the information they need to respond to calls successfully

The Nurse works with field supervisors who provide support and guidance on how to perform at his/her best

The Nurse interacts with clinical personnel to grow and stay abreast of the current clinical demands in the medical field

The Nurse interacts daily with fleet and materials management personnel to ensure the unit is running properly and stocked appropriately

The Nurse interacts with peers and colleagues regularly to share experiences and best practices

The Nurse works with representatives of the human resources function regarding employment concerns

The Nurse works with the operations personnel responsible for scheduling

The Nurse works with the medical director for on-line, off-line, and concurrent medical control

Key External Customers and Suppliers

The paramount relationship for the Nurse is with the patient and his/her loved ones, who need assurance and compassion, as well as medical care

The Nurse works regularly with facility staff, that are responsible for receiving patients, providing medical control or direction, and/or preparing patients for transport

The Nurse partners with fire, police and other agencies during emergency calls to ensure safe, efficient actions are taken

The Nurse has regular contact with the public at large during calls and may also interact with government/regulatory agencies and the media. In these situations, the Nurse must demonstrate the appropriate image of Kurtz/AMR

KEY COMPETENCIESIntegrity

Inspire Trust: Establish credible, trusting relationships; behave in accord with expressed beliefs and commitments; build trust with others through own authenticity, consistency and follow-through on commitments

Act with Integrity: Demonstrate values-based leadership and sound ethics; show consistency among principles, values and behavior; maintain high standards of integrity and protect confidential information

Professional Maturity: Demonstrate emotional control, self-confidence and insight; seek help and support as necessary; maintain life balance and separate work and personal issues and frustrations

Show Work Commitment: Set high standards of performance; readily put in extra effort; initiate activities without being asked to do so (e.g., wash rig, community service)

Demonstrate Adaptability: Flexibly respond to multiple demands, shifting priorities, ambiguity, and rapid change; show resilience in the face of constraints, frustrations, or adversity; demonstrate flexibility and an appropriate sense of humor

Respect for People

Build Relationships: Relate to people in an open, friendly, accepting manner; show sincere interest in others and their concerns; initiate and develop relationships with others as a key priority

Foster Open Communication: Create an atmosphere in which timely and high-quality information flows smoothly between self and others; encourage the open expression of ideas and opinions; discourage use of the “rumor mill”; create a scene environment that facilitates the exchange of critical information

Speak Effectively: Speak clearly and express self well in groups and in one-on-one conversations

Listen to Others: Demonstrate attention to and convey understanding of the comments and questions of others; listen well to others’ thoughts and ideas

Prepare Written Communication: Convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; document events in a timely manner with accurate details

Manage Disagreements: Bring substantive conflicts and disagreements into the open and attempt to resolve them collaboratively; build consensus when appropriate

Influence Others: Assert own ideas and persuade others; gain support and commitment from others; mobilize people to take action

Customer Focus

Focus on Customer/Patient Needs: Anticipate customer/patient needs; take action to meet customer/patient needs; continually search for ways to increase customer satisfaction.

Use EMS Technical Expertise: Possess up-to-date knowledge in the profession and industry; stay proficient on clinical skills and current on procedures and protocols

Analyze Issues: Gather relevant information systematically; consider a broad range of issues or factors; grasp complexities and perceive relationships among problems or issues; seek input from others; use accurate logic in analyses

Use Sound Judgment: Make timely and sound decisions; make decisions under conditions of uncertainty and crises; utilize the STAR CARE model for decision making

Innovate: Generate new ideas; go beyond the status quo; recognize the need for new or modified approaches; bring perspectives and approaches together; combining them in creative ways

Diversity

Value Diversity: Show and foster respect and appreciation for each person whatever that person’s background, race, age, gender, disability, values, lifestyle, perspectives, or interests; seek to understand the views of others; see differences in people as opportunities for learning about and approaching things differently

Coach Others: Accurately assess strengths and development needs of partner, employees and trainees; give timely, specific feedback and helpful coaching; willingly share expertise and experience with others

Develop Oneself: Learn from experience; actively pursue learning and self-development; seek feedback and welcome unsolicited feedback; modify behavior in light of feedback

Accountability

Drive for Results: Drive for results and success; convey a sense of urgency and drive issues to closure; persist despite obstacles and opposition

Provide Scene Management: Develop a strategy for scene management; provide clear direction and priorities; clarify roles and responsibilities

Teamwork

Support Teamwork: Show commitment to team objectives and contribute to team effort; team with partner and other agency personnel (fire, police, etc.) to provide effective service; value input of all team members and promote teamwork

ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for adapting to the changing nature of healthcare, customer’s expectations, adapting to new delivery protocols, interaction with the medical centers, hospitals, and physicians and other service providers and other ancillary EMS agencies, and new ways of communicating, documenting and reportingOperational

Customer satisfaction

Clinical skills

Procedure and protocol adherence and compliance

Chute time, turnaround time

Documentation compliance

Teamwork

Self-development and assisting in development of others

Certification maintenance

Protection and maintenance of company equipment

Transport percentage

Run system calls as required

NONESSENTIAL JOB DUTIES:

Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Current registration as an RN/EMS

Minimum 5 years Emergency Department/Critical Care Experiences

Minimum 5 years MICN experience

Current ACLS, PALS, PHTLS Certification

Current CPR certification

Valid Drivers License

Excellent oral and written communication skills

Excellent inter-personal skills

Driving record in compliance with Kurtz/AMR policy regarding insurability

PREFERRED QUALIFICATIONS:

Current critical care inter-facility transfer experience; CEN, CCRN, TNCC or ENC Certification; BTLS/PHTLS

PHYSICAL REQUIREMENTS:

Occasionally: Smelling

Frequently: Kneeling, stooping, bending, leaning, flexibility, and multiple physical activities performed at the same time (carrying multiple equipment while pushing on pram)

Constantly: Hearing/listening, clear speech, simple touching, walking (inside and outside), pushing, pulling, reaching, sitting, driving ambulance, seeing

Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and DisabledExtended Job Title: CCT Nurse in New Lenox, IL Job ID: 2020-9001 Street: 1900 Garnet Court Post End Date: 5/22/2020