Vacancy expired!
- Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software for nine (9) sites
- Responsible for 7x24 day-to-day operations of mission critical systems and services
- Responds to telephone calls and email requests for technical support
- Assists with the disposal of IT equipment (DRMO)
- Analyzes, troubleshoots, resolves, and documents problems with business applications and hardware on all enclaves
- Performs Tier 1-3 functions and is expected to resolve or assist in resolving complex issues
- Assigns passwords and monitors use of resources
- Oversees system recovery mechanisms
- Leverages experience to provide input to improvements (People, Process, Tools, Technical)
- Exhibits the capability to resolve issues independently
- Coordinates, communicates, escalates required changes and major issues
- Brief Senior Leadership on all IT issues affecting the AOR
- Accurately documents all work, inventory, and system changes in ServiceNow
- Bachelor's degree - may be substituted for additional years of experience
- 5+ years of computer systems and network administration, encryption devices, VTC, VoIP and user support
- Experience in troubleshooting network issues (router and switches)
- Experience with Microsoft servers and vSphere a plus
- Experience in Blackberry Enterprise support and solutions
- Experience with the NGEN IT infrastructure and enterprise class networks
- Ability to administer user accounts and device associations in Active Directory
- Must have prior experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation
- Familiarity with a variety of technical support applications, concepts, practices, and procedures
- Current DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Microsoft Certified Solutions Associate (MCSA)
- Top Secret is required to start
- San Antonio, TX
- Ft. Worth (Dallas), TX
- St. Louis, MO
- Millington (Memphis), TN
- Crane, IN
- Indianapolis, IN
- Minneapolis, MN
- Corpus Christ, TX
- Oklahoma City, OK
Vacancy expired!