Vacancy expired!
- Experience with Office 365
- Experience with Windows 10
- Macintosh experience is a plus
- Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs.
- Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients PC support
- Provide hands-on and remote controlled PC support services;
- provide expertise on support services when requested by peers and clients. May be required to reload base images on PC's;
- Lead/participate in Hardware & Software deployments;
- Follow Hardware and Software procurement usage guidelines;
- management of printing problems and network printers.
- Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients;
- provide on-call level-2 support; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
- Must enjoy solving a wide variety of problems on a continual basis.
- Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments.
- Experience with customer service functions in PC support;
- demonstrated exceptional organizational skills;
- familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications.
- Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms;
- Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools.
- Associates Degree in Computer Science or related discipline:
- At least two but typically 8+ years of experience in computer support.
- Excellent customer service, interpersonal, organizational and communication skills;
- Ability to work in a fast paced changing environment.
Vacancy expired!