Patient Access Coord

Job DescriptionWelcome to RUSH!Department: Patient RegistrationWork Schedule: 9:00 am- 5:30 pmWork Type: Full Time (Total FTE between 0.9 and 1.0)Shift: Shift 1Summary:Collect and confirm patient demographics and financial information. Obtain, verify and enter into Epic insurance information from governmental and commercial payers. Determine patient's financial responsibility, collect payment and accurately complete receipts. Collect required information, such as, Medicare Secondary Payor, medical necessity, Decision Maker, etc. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.Responsibilities: Consistently convey a helpful, caring, and respectful attitude both verbally and non-verbally to our internal customers, i.e. co-workers and external customers, i.e. patients. Possess the ability to communicate effectively both verbally and in written form. Communication should be clear, concise, and accurate using the appropriate tone and volume so as to be accurately understood by the customer. With a high degree of accuracy collect, verify and enter into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis. Possess the knowledge and skill to consistently utilize software in obtaining information, such as, Search America, Nebo, CarePricer, OneSource, etc. Consistently and accurately obtain and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers. Have the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient. Possess a thorough knowledge of Rush Oak Park's contracted payers and be able to explain coverage-related concepts to the patients, i.e. pre-certification and out-of-network. Have a thorough knowledge of the Medical Center's and department's policies and procedures. Possess the ability to communicate this information accurately to the customer. Consistently identify and accurately obtain required information such as Medicare Secondary Payer, insurance filing order, medical necessity, etc. Possess a thorough knowledge of Epic, especially ADT and a high degree of accuracy in inputting data in Epic.Other information:Required Job Qualifications: High school graduate or equivalent. Keyboard experience with the typing skill of 25 WPM. Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team. Excellent communication skills.Preferred Job Qualifications: Knowledge of medical terminology. Previous experience in a hospital or medical environment interacting with patients.Physical Demands: Ability to push a Workstation on Wheels for an extended period of time. Ability to walk or stand an extended period of time, i.e. length of shift.RUSH IS AN EQUAL OPPORTUNITY EMPLOYER. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY, VETERAN STATUS, AND OTHER LEGALLY PROTECTED CHARACTERISTICS.Position Patient Access CoordLocation US:IL:Oak ParkReq ID 62