Clinical Registrar

Our team members are the compassionate core of who we are and how we serve. Every day we strive to live out our vision statement of “Best outcome every patient every time” through living out our FOCUS values of Foster Unity, Own the Moment, Champion Excellence, and Seize Opportunities.At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation’s fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.Clinical RegistrarUnityPoint: Pekin CampusPart-time benefits position, 24 hours per week: Monday-Friday, 3:00pm-11:30pm, with rotating week-ends and holidays.Summary:Working in the Patient Registration Department, this position is responsible for collection of all demographic and financial information, cash collections, and performing certain diagnostic testing. Promote excellent customer service. Other duties as assigned.Essential Functions/Responsibilities:Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements. % of Time(annually)Key Accountability - ENSURES THE TIMELY AND ACCURATE REGISTRATION OF PATIENTS BY OBTAINING AND PROCESSING DEMOGRAPHIC, FINANCIAL AND CLINICAL INFORMATION IN AN EFFICIENT AND PROFESSIONAL MANNER.· Greets patients and visitors in an appropriate and courteous manner, determining their need for assistance including directions, and escort or transport.· Determines the type of service the patient is to receive by reviewing physician orders, the outpatient services form, and the alphabetical patient listing and/or by questioning the patient.· Responsible for explaining and obtaining signatures on Consent for Treatment, Patient Financial Agreement, Privacy Notice (HIPAA), Important Message from Medicare and Advanced Beneficiary Notice.· Responsible for knowing and following the EMTALA (Emergency Medical Treatment and Active Labor Act) Federal Regulations.· Provides information to the patient/representative about billing, complaint process, Patient Rights and Charity Care application.· Accurately completes the Medicare Secondary Payor (MSP) questionnaire.· Correctly identifies and maintains competency on insurance plans from a matrix of over 125 contracts.· Escorts or transports patients and their belongings to their designated areas—ancillary departments, outpatient areas and ED rooms as warranted.· Obtains necessary registration, medical, financial, and demographic information on Pre-Registrations, Inpatients, Outpatients, Offsite registrations.· Consistently processes and enters all eligibility responses in STAR.· Accurately scans all required documents including driver’s license and insurance cards.· Provides assistance in the collection of self-pay portion payments at the time of registration.· Identify those patients needing financial counseling referrals.22.5 %Key Accountability - COLLECTS COPAYS AND DEDUCTIBLES FROM THE PATIENT USING SCRIPTING PROVIDED AND IN ACCORDANCE WITH DEPARTMENT POLICY AND EMTALA GUIDELINES.· Consistently collects and issues receipts for all patients.· Ensures accurate account numbers are listed with every payment accepted.· Accurately labels collection envelopes.· Ensures safe keeping of all cash, checks and charges received.· Refers patients to the Financial Counselor when financial arrangements need to be made.· Determines any outstanding balances from past visits.· Properly processes all credit card payments.· Consistently meets all collection goals determined by the department.22.5%Key Accountability - PERFORMS VARIOUS CLERICAL PROCESSES, INCLUDING PRE-REGISTRATION, PERFORMING TRANSPORT/COURIER SERVICE AND OTHER CROSS TRAINING FUNCTIONS OF THE DEPARTMENT AND ASSISTS ANCILLARY STAFF AS REQUIRED.· Enters the Quick Admit on the tracking board accurately and timely.· Pre-registers patients from a previous history in the Medical Center computer system.· Interviews patient's via telephone and records necessary information in the computer system.· Completes necessary forms required by facility and/or legal guidelines.· Prepares a file on each pre-registration ensuring that all components are included.· Answers any/all questions the patient may have regarding his/her upcoming visit.· Takes the necessary steps to ensure that the pre-registered patient's file is routed to the correct destination, prior to the patient's arrival.· Gives accurate directions to departments or escorts patients to their room.· Properly assembles all paperwork and delivers to proper area.· Processes and returns patient's valuables as necessary, documenting transactions on the required form, depositing and withdrawing them from the patient valuables safe.22.5 %Key Accountability - DEVELOPS EFFECTIVE DECISION MAKING SKILLS AND OBSERVES AND PARTICIPATES IN THE DEPARTMENTAL OPERATIONS.· Works alternating shifts when necessary; is willing to work when needed other than previously scheduled times.· Demonstrates support for fellow employees by assisting in other areas of the department as determined by his/her supervisor.· Enhances workflow through successful collaboration of the job functions in all areas of the department.· Completes job assignments in a timely manner within shift to decrease customer waiting times.· Places organizational/department needs ahead of personal conveniences (breaks and lunches); committed to organizational/departmental goals; keeps management informed of conditions.· Demonstrates diplomacy and good judgement in selecting proper mode of communication.· Maintains composure, speed and accuracy during peak and slow periods.· Courteously accepts instructions and change from management and coordinators; adapts quickly to changing conditions and procedures.· Communicates with co-workers to ensure consistent high quality patient customer service.22.5Basic UPH Performance Criteria · Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.· Demonstrates ability to meet business needs of department with regular, reliable attendance.· Employee maintains current licenses and/or certifications required for the position.· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.· Completes all annual education and competency requirements within the calendar year.· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on

concerns reported by department staff related to compliance.10%Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Demonstration of UPH Values and Standards of BehaviorsConsistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilitiesFoster Unity:· Leverage the skills and abilities of each person to enable great teams.· Collaborate across departments, facilities, business units and regions.· Seek to understand and are open to diverse thoughts and perspectives.Own The Moment: · Connect with each person treating them with courtesy, compassion, empathy and respect· Enthusiastically engage in our work.· Accountable for our individual actions and our team performance.· Responsible for solving problems regardless of the origin.Champion Excellence:· Commit to the best outcomes and highest quality.· Have a relentless focus on exceeding expectations.· Believe in sharing our results, learning from our mistakes and celebrating our successes.Seize Opportunities:· Embrace and promote innovation and transformation.· Create partnerships that improve care delivery in our communities.· Have the courage to challenge the status quo.Minimum RequirementsIdentify items that are minimally required to perform the essential functions of this position.Preferred or SpecializedNot required to perform the essential functions of the position.Education:High School Diploma/GEDExperience:1-3 years of experience in/with Medical Terminology, up front collections with a variety of payment methods, obtaining and entering accurate insurance information, customer service in registration systems, Medicare/Medicaid and other payers, determining co-pay/deductible and their collections in Admitting, hospital patient registration, explaining payment options to the patient, state and federal requirements for worker compensation laws, state laws involved with public liability incidents.License(s)/Certification(s):Knowledge/Skills/Abilities:· Required English Skills o Basic reading skillso Basic writing skillso Basic oral skillso Other: good people-to-people skills.· Communication Skills o Ability to respond appropriately to customer/co-workero Interaction with a wide variety of peopleo Maintain confidential informationo Ability to communicate only the facts to recipients or to decline to reveal informationo Ability to project a professional, friendly, helpful demeanorOther:· Computer Skills o Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications.o E-mail cliento Ability to use a Windows-based OS.Requisition ID: 2020-73348 Street: 600 S. 13th St Name: 5020 UnityPoint Health Methodist Medical Center Name: Patient Access FTE (Numeric Only; Ex. 0.01): 0.6 FLSA Status: Non-Exempt Scheduled Hours/Shift: 2nd shift 24 hours 3-11:30 Monday-Friday, rotating weekends and holidays External Company URL: http://www.unitypoint.org