Desktop Support Specialist job vacancy

Vacancy expired!

Job Description: · Adhering to SLAs · Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer · ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead · Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems . Troubleshooting technical issues · Ensuring that the processes are adhered to · Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. · Tracking work tickets on ITIL based ticketing system like Service Now & Remedy · Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. · Performs repairs on computers, laptops, printers and any other authorized peripheral equipment · Improves and maintains customer and employee satisfaction · Performing asset inventory activities as needed · Create documentation for process and procedures · Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives · Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Vacancy expired!

ID	#44895566
State	Illinois
City	Peoria
Job type	Permanent
Salary	USD TBD TBD
Source	HCL America Inc.
Showed	2022-08-15
Date	2022-08-14
Deadline	2022-10-13
Category	Et cetera
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Job Details

Desktop Support Specialist

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