IT Telephony Engineer

job summary:

• Organized professional who is able to prioritize and deliver multiple concurrent projects/tasks
• Functions well in a team environment and is equally successful functioning independently
• Manages time effectively and meets deadlines
• Able to communicate effectively with all levels of the organization

• Consistently exercises sound judgment in alignment with business and technical best practices

• Associate's Degree, Bachelor's Degree, or equivalent education and experience
• Four years of experience supporting and implementing telecommunication solutions
• Able to define, communicate, and implement a business-driven telephony strategy
• Experience engineering, deploying, maintaining, and debugging:
  • Cisco Unified Call Managers
  • Cisco Unity Connection
  • Cisco Emergency Responder
  • VoIP Gateways and telephones
• Able to develop technical processes in alignment with business and industry best practices
• Provide and maintain thorough documentation
• Operational knowledge of large distributed Local Area and Wide Area Networks

• Experience with Call Recording solutions
• Experience with SIP
• Experience with InformaCast
• Industry recognized telephony and data networking certifications
• Experience interoperating different PBX environments as part of Enterprise
• General knowledge of Unified Cisco Contact Center Enterprise and UCCE Peripheral Gateways

• Experience level: Experienced
• Minimum 4 years of experience
• Education: Bachelors

• LAN
• WAN
• design
• implementation
• pbx
• SIP
• cisco unified call manager (3 years of experience is required)
• Cisco Unity Connection (2 years of experience is required)
• Cisco Emergency Responder (2 years of experience is required)
• VoIP Gateways and telephones (2 years of experience is required)
• Call recording solutions
• InformaCast
• unified cisco contact center
• UCCE