Job Details

ID #16938171
State Illinois
City Riverwoods
Job type Permanent
Salary USD TBD TBD
Source Wolters Kluwer
Showed 2021-07-18
Date 2021-07-16
Deadline 2021-09-14
Category Architect/engineer/CAD
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Lead CX/UX Researcher

Illinois, Riverwoods, 60069 Riverwoods USA

Vacancy expired!

Company Overview:Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.The Business UnitThe Digital Experience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in the Legal, Tax, Heath, Finance and Compliance sectors. The DXG's wide and growing array of solutions and services support business units in building and expanding their online product portfolios. The DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Lead UX Researcher, first and foremost, is part of a function in market and customer research. It is our role to help product teams make data driven decisions about products and features to make the lives of our users better. Responsibilities include:
  • Generative research - Employ techniques to help product teams understand the users outside of the products that they use to accomplish goals. Methods like contextual inquiry wil be used to surface problems experienced in the markets we serve.
  • Evaluative research - Employ techniques to help product teams understand if the solution they deliver is usable.
  • Involving their matrixed team - Help to ensure that the whole team is highly engaged in UX research on behalf of and in collaboration and consultation with the Wolters Kluwer businesses units we serve.
  • Cooperation - Create a culture of cooperation within the larger DXG and Wolters Kluwer communities while educating the company on the value and strategic importance of deeply understanding the problems our external customers have within the markets they operate in.
  • Facilitation - Develop workshops or other group activities to help teams immerse themselves in the data, provide insight to roadmaps, iterate on design ideas (with team designers), and validate ideas in the market.
Reporting to the director of CX/UX Research, the researcher along with their team will utilize contextual inquiry as well as cultural probes, user and stakeholder Interviews and heuristic evaluation, usability testing, card sorting, A/B Test, guerrilla testing and other techniques. These techniques will help to provide strategic and actionable insights on our current and future customers and the problems they struggle with. Ideally, we and our business unit colleagues learn about the potential value we can create when solving customer problems will pay for when we solve their problems.

Qualifications
  • At least 7 years of industry experience conducting effective user research by applying a broad range of methodologies including in-person and remote usability testing, site visits, paper prototype testing, concept testing, survey design, diary studies, and contextual inquiries.
  • Experience hiring and managing other UX research professionals
  • Master's degree in one of these disciplines: Human-Centered Design, Human Factors, Cognitive Psychology, or similar. A PhD is considered a plus.
  • Exceptional behavioral data-collection and analysis skills, e.g., crafting, conducting, and analyzing all kinds of user data
  • A love for diving into complex user research problems
  • Extensive end-to-end experience with all aspects of usability research (study design, recruiting, moderation, analysis, reporting)
  • Extensive experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations
  • Experience with defining and reporting on product instrumentation or analytics data
  • Experience working in an Agile development environment
  • A portfolio that includes examples of leading strategic research with significant business outcomes

Vacancy expired!

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